Strategic Platform Partner Tech Account Lead

Red River; United States; Remote; USD 108,000 - 173,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and -

Flexible Spending Account (FSA)

Health Savings Account (HSA)

401(k) with employer match

Paid time off and holidays

Paid parental leave

Disability leave and family medical

Tuition reimbursement

Transportation expense account

Job summary

Red Hat is seeking a Partner Technical Account Manager to collaborate with partners, provide hands-on technical guidance for Red Hat Enterprise Linux implementations, and manage partnerships to drive long-term success. You will troubleshoot, review, and communicate risk, while advocating for partners across Engineering, Product Management, and Support teams.

You will travel regionally as needed, mentor team members, and stay current on technology trends to deliver proactive, value-driven support

Qualifications

• 5+ years of Linux system administration experience.
• Hands-on experience with Red Hat Enterprise Linux in an enterprise-grade production environment.
• Experience administering Linux storage using logical volumes.
• Versed in Linux patching strategies and tooling for large-scale deployments.
• Extensive Linux troubleshooting experience on both physical and virtual environments.
• Familiarity with Linux containers and container management tools.
• Knowledge of cloud and server virtualization.
• Willingness to stay current on latest technologies and take an active role in your career development.
• Ability to manage and grow existing enterprise partner relationships by delivering proactive, relationship-based support.
• Outstanding verbal and written communication skills; ability to convey complex information to partners clearly and concisely.
• Comprehension of enterprise architecture and strategic business drivers.
• Ability to manage multiple issues and projects with an eye for detail.
• Direct experience with a variety of technology partners.
• Ability to develop and deliver presentations on various technical topics.

Responsibilities

• Develop relationships with key business and IT stakeholders and become an expert on a partner’s solutions by understanding their top business goals and priorities
• Perform technical reviews and share knowledge to proactively identify and prevent issues
• Forewarn partners of technology changes or potential disruptions to their service and advise on mitigation strategies
• Provide advice and guidance to partners about current and future Red Hat products
• Troubleshoot technical issues and drive issue escalation with Red Hat, partner and customer teams
• Complete analysis and present periodic reviews of operational performance to leadership
• Manage partner use cases and maintain clear and concise case documentation
• Create partner engagement plans and keep documentation relevant to a partner’s solution updated
• Manage and grow partner relationships by delivering attentive, relationship-based support
• Build a sense of trust with partners and serve as their advocate within Red Hat
• Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a Subject Matter Expert (SME) and mentor for specific technical or process areas
• Collaborate with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues
• Travel, as necessary, to visit partners and attend events within the region
• Support enterprise partners implementing Red Hat Enterprise Linux based products and services
• Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
• Establish and maintain parity with Red Hat cloud technologies strategy
• Engage with Red Hat’s product engineering teams to help develop solution patterns, based on partner engagements, that drive platform adoption
• Engage with Red Hat’s field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success
• Communicate how specific Red Hat cloud solutions and our cloud roadmap align to partner use cases

Skills

Linux administration

RHEL hands-on

Linux storage (LV)

Patching strategies

Linux troubleshooting

Linux containers

Cloud/virtualization

Career development

relationship management

Verbal communication

Enterprise architecture

Project management

Partner engagements

Technical/presentation skills

Education

Bachelor’s degree in technology-related discipline

Job description

Red Hat is seeking a Partner Technical Account Manager to collaborate with partners, provide hands-on technical guidance for Red Hat Enterprise Linux implementations, and manage partnerships to drive long-term success. You will troubleshoot, review, and communicate risk, while advocating for partners across Engineering, Product Management, and Support teams.

You will travel regionally as needed, mentor team members, and stay current on technology trends to deliver proactive, value-driven support