Senior Technical Account Manager – Remote AI & Enterprise Success

Logoslabs; San Francisco (CA); A distancia; USD 128.000 - 220.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision benefits

401(k) matching

Flexible PTO

Parental leave (18 weeks)

Commuting benefits

Descripción de la vacante

Highspot is seeking a Technical Account Manager to bridge our platform and mid-to-upper market customers, delivering hands-on technical guidance, guiding AI-enabled workflows, and translating data into actionable business insights.

You'll collaborate with Customer Success, Sales, Implementation, Support and Engineering to ensure adoption, retention, and expansion, while guiding customers through complex integrations and measuring success via health metrics.

Formación

• 4+ years in a client-facing technical role delivering solution value.
• Strong technical aptitude to learn and troubleshoot complex systems.
• Solid understanding of software development, integrations, and SaaS architectures.
• Experience with enterprise change management and digital transformation.
• Familiarity with health metrics, adoption frameworks, or outcome-based planning.
• Comfort interpreting platform analytics and turning data into business insights.
• Familiarity with AI-driven product features and practical adoption.
• Clear, confident communicator with technical and executive stakeholders.
• Ability to manage multiple customer engagements with high quality.
• Experience integrating CRM and SSO tech, plus REST APIs.

Responsabilidades

• Become a leading product expert across the Highspot platform and integrations.
• Serve as the primary technical contact for mid-to-upper market customers.
• Provide proactive technical guidance and best-practice recommendations.
• Help customers interpret analytics and translate insights into ROI.
• Partner with CSMs, AEs, Implementation, Support, and Product/Engineering to drive retention.
• Lead regular customer meetings with progress updates and next steps.
• Identify opportunities for product enhancements from feedback and usage patterns.
• Manage expectations and deliverables with clear communication.

Conocimientos

Client-facing technical role

Strong technical aptitude

SaaS architectures

Enterprise change management

Adoption frameworks

Platform analytics

AI-driven product features

Clear communication

Problem solving

Multiple engagements

CRM integrations

Herramientas

CRM platforms

SSO technologies (SAML, OIDC, SCIM)

REST APIs

MCPs

Email deliverability

Descripción del empleo

Highspot is seeking a Technical Account Manager to bridge our platform and mid-to-upper market customers, delivering hands-on technical guidance, guiding AI-enabled workflows, and translating data into actionable business insights.

You'll collaborate with Customer Success, Sales, Implementation, Support and Engineering to ensure adoption, retention, and expansion, while guiding customers through complex integrations and measuring success via health metrics.