Strategic Technical Account Manager, AI Platform

n8n; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity

Remote‑first with global teams

Health benefits

Job summary

n8n is seeking a Technical Account Manager to own the technical success of our strategic, top-tier customers. You will lead as the primary technical contact, drive platform health, scalability, and performance, and coordinate across Support, Product, Engineering, and Customer Success to ensure seamless operations and long-term platform adoption.

You’ll work with enterprise customers across the US and Europe in a remote-first setup, guiding architecture decisions, lifecycle handoffs, and

Qualifications

• Experience leading technical accounts or TAM/SA roles with enterprise customers.
• Strong understanding of cloud infra, APIs, integrations, and platform ops.
• Proven ability to diagnose production issues at scale.
• Ability to translate complex tech topics for both technical and business stakeholders.
• Experience collaborating with Support, Product, Eng, and Customer Success teams.
• Hands-on exposure to Docker, Kubernetes, self-hosted deployments, and cloud environments.

Responsibilities

• Serve as the dedicated technical contact for a portfolio of top-tier customers.
• Lead transitions from Sales Engineering to ongoing operations.
• Advise on platform health, scalability, performance, and reliability improvements.
• Handle escalations, incidents, and cross-functional response coordination.
• Capture and communicate customer feedback to Product/Engineering for improvements.

Skills

Technical account leadership

Cloud infrastructure

Production troubleshooting

Stakeholder management

DevOps (Docker/Kubernetes)

Cross-functional collaboration

Technical communication

Job description

n8n is seeking a Technical Account Manager to own the technical success of our strategic, top-tier customers. You will lead as the primary technical contact, drive platform health, scalability, and performance, and coordinate across Support, Product, Engineering, and Customer Success to ensure seamless operations and long-term platform adoption.

You’ll work with enterprise customers across the US and Europe in a remote-first setup, guiding architecture decisions, lifecycle handoffs, and