Senior Technical Account Manager - AI Data & Agents

United States Digital Space LLC; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible PTO

Parental leave (16 weeks)

Medical, dental, vision insurance

401(k) retirement plan

Professional development budget

Commuter benefits

Job summary

the company seeks a Senior Technical Account Manager to elevate enterprise customer engagements in its data infrastructure platform. You will lead technical projects, provide hands-on guidance, and work across GTM, Product, and Engineering to refine onboarding and growth experiences for large customers.

You will partner with Sales to identify growth opportunities, advocate for customer needs, and help clients adopt AI agent frameworks that leverage the company as a data source.

Qualifications

• 6+ years of experience in a customer-facing technical role (e.g., Technical Account Manager, solutions architect, or technical consultant).
• 2+ years in a startup environment with modern data infrastructure exposure.
• Hands-on experience with one or more AI frameworks.
• Exposure to AI agent frameworks and prompt engineering is a strong plus.
• Proven track record of supporting products that impact business productivity.
• Exceptional customer orientation with a focus on onboarding and ongoing technical success.

Responsibilities

• Lead and execute customer technical projects including implementation and deployment of company solutions.
• Guide customers through their journey with hands-on support when needed.
• Troubleshoot Kubernetes workloads, networking, storage, and resource allocation in production.
• Troubleshoot database replication and data movement issues (SQL, CDC, data sync).
• Advise customers on integrating LLM-based tooling with existing data infrastructure.
• Collaborate with Sales, Product, and Engineering to address needs and surface roadmaps.
• Create and deliver technical content (demos, talks) and evangelize best practices.

Skills

Kubernetes

Startup experience

AI frameworks

AI agent frameworks

Customer-facing

Communication

Production troubleshooting

Job description

the company seeks a Senior Technical Account Manager to elevate enterprise customer engagements in its data infrastructure platform. You will lead technical projects, provide hands-on guidance, and work across GTM, Product, and Engineering to refine onboarding and growth experiences for large customers.

You will partner with Sales to identify growth opportunities, advocate for customer needs, and help clients adopt AI agent frameworks that leverage the company as a data source.