Senior AI Customer Success Leader — Enterprise

Mode Analytics; Mountain View (CA); On-site; USD 133,000 - 190,000; Full time

Job summary

ThoughtSpot is seeking a Sr. CSM to own a portfolio of mid-market and enterprise accounts in the U.S., driving adoption, retention, and net revenue expansion from onboarding through renewal.

This consultative role shapes customer strategy rather than merely reporting metrics and offers direct cross-functional collaboration with Sales, Product, Marketing, Support, and Services leadership. You will build executive relationships, develop ROI-focused success plans, and leverage AI to scale

Qualifications

• 5–8+ years in Customer Success, Account Management, or customer-facing role with enterprise/mid-market experience
• Influenced executive stakeholders in complex orgs and driven strategic outcomes
• Deep understanding of BI/analytics ecosystems to discuss data with customer teams
• Able to translate business problems into structured success plans with clear outcomes
• Experience using AI, automation, or advanced analytics to drive adoption and health at scale
• Excellent communication across engineers, VPs, and end users; no jargon
• Self-motivated and adaptable in a fast-paced, high-growth environment
• Willingness to travel for key engagements

Responsibilities

• Own the portfolio with full accountability for adoption, retention, and net revenue expansion across mid-market and enterprise accounts.
• Act as strategic advisor; build executive relationships tying ThoughtSpot capabilities to business objectives.
• Develop and execute customer success plans with measurable business outcomes.
• Leverage AI-driven insights to catch risk early and surface expansion opportunities.
• Lead executive business reviews, enablement sessions, and workshops to shape customer thinking.
• Mentor junior CSMs and codify learnings into scalable playbooks.

Skills

Customer Success

Account Management

Executive Engagement

Strategic Thinking

AI literacy

Tools

BI/Analytics tools

Python/JavaScript (plus)

CRM systems

Job description

ThoughtSpot is seeking a Sr. CSM to own a portfolio of mid-market and enterprise accounts in the U.S., driving adoption, retention, and net revenue expansion from onboarding through renewal.

This consultative role shapes customer strategy rather than merely reporting metrics and offers direct cross-functional collaboration with Sales, Product, Marketing, Support, and Services leadership. You will build executive relationships, develop ROI-focused success plans, and leverage AI to scale