Senior Technical Account Manager — AI SaaS for Enterprises

Magic Patterns; United States, Northern America, Americas; Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

15 days PTO

Health, dental, and vision coverage

Team offsites and events

Job summary

Magic Patterns is seeking an Account Manager / Customer Success to onboard and drive adoption for our AI-powered SaaS platform across a growing customer base. You will deliver product integration guidance, assist with security questionnaires, and enable enterprise customers through cross-functional collaboration.

You will work closely with engineering and sales to shape the product roadmap based on customer feedback, while maintaining a highly customer-centric approach and ensuring successful,

Qualifications

• 2+ years in B2B SaaS customer-facing roles.
• Experience at an early-stage AI company is preferred.
• Ability to explain component libraries to software teams.

Responsibilities

• Onboard, implement, and support customers through adoption and success.
• Deliver product integration guidance and post-sale enterprise support.
• Collaborate with engineering to identify improvements and influence the roadmap.

Skills

B2B SaaS

AI familiarity

Technical fluency

Ambiguity handling

Entrepreneurial mindset

Job description

Magic Patterns is seeking an Account Manager / Customer Success to onboard and drive adoption for our AI-powered SaaS platform across a growing customer base. You will deliver product integration guidance, assist with security questionnaires, and enable enterprise customers through cross-functional collaboration.

You will work closely with engineering and sales to shape the product roadmap based on customer feedback, while maintaining a highly customer-centric approach and ensuring successful,