Remote Technical Account Leader for AI Automation

Showcify, Inc.; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

Equity / stock options

Health insurance

401(k) plan with company match

Work-life balance

Job summary

n8n is seeking a Senior Technical Account Manager to own the technical success of top-tier customers and drive platform health, scalability, and performance. You will partner with customers and cross-functional teams to ensure successful implementations and ongoing operational excellence.

As a trusted advisor, you’ll translate complex technical topics for both technical and business stakeholders, manage escalations, and turn customer insights into product improvements at scale.

Qualifications

• Must have strong experience in Technical Account Management, Solutions Architecture, Customer Engineering, SRE, or similar.
• Deep understanding of cloud infrastructure, distributed systems, APIs, integrations, and platform operations.
• Experience diagnosing performance, reliability, and scalability challenges in production.

Responsibilities

• Act as the dedicated technical point of contact for a portfolio of top tier customers.
• Lead the technical handoff from Sales Engineering to ensure continuity from implementation into operations.
• Build deep relationships with architects, platform owners, and engineering leaders.
• Assess deployments for risks around scalability, reliability, performance, and maintainability.
• Provide strategic recommendations for platform improvements and architecture changes.
• Guide customers on automation and best practices impacting performance and scalability.
• Oversee escalations, incidents, and cross-functional responses with Support, Product, Eng., and CS teams.
• Convert support insights into preventative actions and product feedback.

Skills

Technical account leadership

Cloud infrastructure

Production troubleshooting

Technical communication

Stakeholder management

Cross-functional collaboration

DevOps experience

Tools

Docker

Kubernetes

Job description

n8n is seeking a Senior Technical Account Manager to own the technical success of top-tier customers and drive platform health, scalability, and performance. You will partner with customers and cross-functional teams to ensure successful implementations and ongoing operational excellence.

As a trusted advisor, you’ll translate complex technical topics for both technical and business stakeholders, manage escalations, and turn customer insights into product improvements at scale.