Technical Account Manager – AI Platform Health & Growth

n8n; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity in the company

401(k) with employer match

Health, dental & vision insurance

Short-term and long-term disability

Learning stipend: $1,000 per year

Open-source contribution stipend: $100

Hackathons and community events

Job summary

n8n is hiring a Senior Technical Account Manager to own the technical success of top-tier customers, ensuring scalable, healthy production environments and high platform adoption. You’ll partner with customers and internal teams to deliver guidance, support, and operational excellence across deployments.

As a trusted advisor, you’ll manage handoffs from Sales Engineering, foster relationships with platform owners and engineering leaders, and drive proactive risk management and product feedback

Qualifications

• Experience in technical account leadership or similar customer-facing technical roles.
• Deep understanding of cloud infrastructure, distributed systems, APIs, integrations, and platform operations.
• Proven ability to diagnose performance, reliability, and scalability challenges in production.
• Ability to translate complex technical topics for both technical and business stakeholders.
• Strong stakeholder management and ability to align internal teams around customer outcomes.
• Experience collaborating with Support, Product, Engineering, and Customer Success teams.
• Hands-on exposure to Docker, Kubernetes, self-hosted deployments, and cloud environments.

Responsibilities

• Act as dedicated technical point of contact for portfolio of strategic top-tier customers.
• Lead the handoff from Sales Engineering to ensure continuity from implementation to operations.
• Build deep relationships with technical stakeholders and engineering leaders.
• Assess deployments for risks in scalability, reliability, and performance; propose improvements.
• Guide customers on automation and workflow best practices affecting platform performance.
• Oversee incident management and cross-functional response coordination.

Skills

Technical Account Leadership

Cloud infrastructure

Production troubleshooting

Clear technical communication

Stakeholder management

Cross-functional collaboration

DevOps (Docker/Kubernetes)

Tools

Docker

Kubernetes

Job description

n8n is hiring a Senior Technical Account Manager to own the technical success of top-tier customers, ensuring scalable, healthy production environments and high platform adoption. You’ll partner with customers and internal teams to deliver guidance, support, and operational excellence across deployments.

As a trusted advisor, you’ll manage handoffs from Sales Engineering, foster relationships with platform owners and engineering leaders, and drive proactive risk management and product feedback