Senior Technical Account Lead for AI Workflows

n8n GmbH; Northern (KY); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive compensation

Equity

Work/life balance

Health plans

401(k) retirement plan (US)

Job summary

n8n is seeking a Technical Account Manager to own the technical success of our top-tier customers. You will drive platform health, scalability, and performance by advising on architecture, deployments, and automation while coordinating with Support, Product and Engineering.

You will act as the primary technical contact, ensure smooth handoffs from Sales Engineering, and help enterprise customers achieve long-term platform adoption in a remote-first, international environment.

Qualifications

• Must have strong experience in technical account leadership or a similar customer-facing technical role.
• Deep understanding of cloud infrastructure, distributed systems, APIs, integrations, and platform operations.
• Experience diagnosing performance, reliability, and scalability challenges in production.
• Ability to translate complex tech topics into actionable recommendations for technical and business stakeholders.
• Proven ability to build trust with senior technical stakeholders and coordinate cross-functional teams.
• Experience collaborating with Support, Product, Engineering and Customer Success.

Responsibilities

• Act as the dedicated technical point of contact for a portfolio of strategic top tier customers.
• Lead the technical handoff from Sales Engineering to ensure continuity from implementation to operations.
• Build deep relationships with architects, platform owners, and engineering leaders.
• Assess deployments to identify risks around scalability, reliability and performance.
• Recommend platform improvements, upgrades, and architectural changes.
• Guide customers on automation and workflow best practices affecting performance and scalability.
• Oversee escalations, incidents, and cross-functional responses with internal teams.
• Share customer insights with Product and Engineering to improve platform outcomes at scale.

Skills

Technical account leadership

Infrastructure and platform expertise

Production troubleshooting

Clear technical communication

Stakeholder management

Cross-functional collaboration

DevOps – Docker/Kubernetes

Tools

Docker

Kubernetes

Job description

n8n is seeking a Technical Account Manager to own the technical success of our top-tier customers. You will drive platform health, scalability, and performance by advising on architecture, deployments, and automation while coordinating with Support, Product and Engineering.

You will act as the primary technical contact, ensure smooth handoffs from Sales Engineering, and help enterprise customers achieve long-term platform adoption in a remote-first, international environment.