Senior AI Outcomes & Success Leader

Mode Analytics; Phoenix (AZ); On-site; USD 120,000 - 170,000; Full time

Job summary

ThoughtSpot is seeking a senior, portfolio-owning Customer Success Manager in the United States to own mid-market and enterprise accounts end to end, from onboarding to renewal and expansion. This is a consultative role, not a support seat, where executives call to understand how ThoughtSpot moves their business.

You will build executive relationships, align ThoughtSpot capabilities to business objectives, create ROI-focused success plans, and lead with AI-driven insights to spot risk and

Qualifications

• 5–8+ years in Customer Success, Account Management, or a customer-facing role.
• Experience managing enterprise and mid-market accounts.
• Ability to influence executive stakeholders.
• Deep understanding of BI/analytics ecosystems (cloud data platforms, ETL, SQL).
• Experience using AI/tools to drive adoption and insights.

Responsibilities

• Own the portfolio with accountability for adoption, retention, and net revenue expansion across mid-market and enterprise accounts.
• Build executive relationships that tie ThoughtSpot's capabilities to the customer's business objectives.
• Lead development and execution of customer success plans with measurable outcomes.
• Leverage AI-driven insights to identify risk, surface expansion opportunities, and personalize engagement.
• Deliver executive business reviews, enablement sessions, and workshops that change how customers think about the platform.
• Mentor junior CSMs and develop playbooks that actually move the needle.

Skills

Enterprise CS

Account mgmt

Executive influence

BI analytics

SQL

Python/JS

AI literacy

Consultative approach

Tools

CRM systems

Job description

ThoughtSpot is seeking a senior, portfolio-owning Customer Success Manager in the United States to own mid-market and enterprise accounts end to end, from onboarding to renewal and expansion. This is a consultative role, not a support seat, where executives call to understand how ThoughtSpot moves their business.

You will build executive relationships, align ThoughtSpot capabilities to business objectives, create ROI-focused success plans, and lead with AI-driven insights to spot risk and