Senior Technical Account Manager, Enterprise Solutions

Amazon Web Services (AWS); Nashville (TN); On-site; USD 146,000 - 197,000; Full time

Job summary

Amazon Web Services, Inc. in Nashville seeks a Technical Account Manager to serve as the principal technical advisor and voice of the customer for enterprise customers.

You will work with engineers and service teams to drive adoption of AWS services, craft strategic guidance, and keep customer environments healthy and resilient with best practices. Travel up to 10%+ is expected.

This role emphasizes executive-level communication, ownership of incidents, and advocacy for customer needs within AWS.

Qualifications

• Bachelor's degree in computer science, IT, math, or equivalent.
• Bachelor's degree in computer science, engineering, mathematics or equivalent, or 4+ years of technical work experience
• 6+ years of technical engineering experience.

Responsibilities

• Serve as principal technical advisor and voice of the customer.
• Drive adoption of AWS services and provide strategic technical guidance.
• Collaborate with engineers and service teams to resolve issues and ensure operational health.

Skills

Technical leadership

Executive communication

Distributed systems

Customer-facing

Incident management

Education

Bac+4/5 in CS or related field

Bachelors in CS/Engineering/Math or equivalent

Tools

AWS services

Cloud operations

Job description

Amazon Web Services, Inc. in Nashville seeks a Technical Account Manager to serve as the principal technical advisor and voice of the customer for enterprise customers.

You will work with engineers and service teams to drive adoption of AWS services, craft strategic guidance, and keep customer environments healthy and resilient with best practices. Travel up to 10%+ is expected.

This role emphasizes executive-level communication, ownership of incidents, and advocacy for customer needs within AWS.