Senior Technical Account Manager — Strategic Advocate

Amazon Web Services (AWS); Herndon (VA); On-site; USD 154,000 - 208,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Adoption and Surrogacy Reimbursement

Job summary

Amazon Web Services (AWS) is seeking a Technical Account Manager (TAM) within Enterprise Support to act as the principal technical advisor and 'voice of the customer' for organizations from startups to Fortune 500s. This non-Hands-on role focuses on guiding customers across AWS services and strategic outcomes.

You will travel ~10% and collaborate with engineers and service teams to ensure operational health, resiliency, and maximum value from AWS solutions.

Qualifications

• Bachelor's degree in computer science, IT, math, or equivalent.
• Bachelor's degree in computer science, engineering, mathematics or equivalent, or 4+ years of technical work experience.
• 6+ years of technical engineering experience.
• 7+ years of experience with operational parameters and troubleshooting for four (4) of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
• Internal enterprise or external customer-facing experience as a technical lead
• Experience in Informational Technology operations
• Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s)
• Development in a distributed systems environment
• Experience in a 24x7 operational services or support environment
• Experience with AWS services and/or other cloud offerings

Responsibilities

• The TAM role is not directly hands on keyboard within the customer’s environment for troubleshooting customer support issues, rather you will work with appropriate engineers and service teams to see issues through to resolution.
• More importantly you will work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.
• Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.

Skills

Customer-facing experience

Technical leadership

AWS services experience

Education

Bachelor's degree in computer science, IT, math, or equivalent

Bachelor's degree in computer science, engineering, mathematics or equivalent, or 4+ years of technical work experience

6+ years of technical engineering experience

Job description

Amazon Web Services (AWS) is seeking a Technical Account Manager (TAM) within Enterprise Support to act as the principal technical advisor and 'voice of the customer' for organizations from startups to Fortune 500s. This non-Hands-on role focuses on guiding customers across AWS services and strategic outcomes.

You will travel ~10% and collaborate with engineers and service teams to ensure operational health, resiliency, and maximum value from AWS solutions.