Senior Technical Account Manager - Enterprise Advisor

Amazon Inc.; Austin (TX); Presencial; USD 154.000 - 208.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) matching

Paid time off

Parental leave

Descripción de la vacante

Amazon Web Services (AWS) is seeking Enterprise Support Technical Account Managers (TAMs) to be the principal technical advisor and voice of the customer for enterprise clients. You will help plan and build solutions, drive adoption of AWS services, and keep environments operationally healthy and resilient.

This role requires collaboration with senior leaders, engineers, and service teams, as well as travel of 10% or more. A background in distributed systems and 24x7 operations is valued.

Formación

• Bachelor's degree in CS, IT, math, or equivalent
• 6+ years of technical engineering experience
• 7+ years of experience with four or more operational areas (Compute/Storage/Networking/CDN/Databases/DevOps/Big Data/Security/Applications) in distributed systems

Responsabilidades

• Provide advocacy and strategic technical guidance to plan and build solutions using best practices.
• Travel 10% or more as needed to engage with customers and partners.
• Collaborate with senior leaders, engineers, and service teams to drive issue resolution and risk management

Conocimientos

Cloud computing

Technical leadership

Operational troubleshooting

Executive communication

Distributed systems

Educación

Bachelor's degree in CS/IT/math or equivalent

Bachelor's degree in CS/Engineering/Math or 4+ years of technical work experience

Descripción del empleo

Amazon Web Services (AWS) is seeking Enterprise Support Technical Account Managers (TAMs) to be the principal technical advisor and voice of the customer for enterprise clients. You will help plan and build solutions, drive adoption of AWS services, and keep environments operationally healthy and resilient.

This role requires collaboration with senior leaders, engineers, and service teams, as well as travel of 10% or more. A background in distributed systems and 24x7 operations is valued.