Senior Technical Account Manager — Enterprise Cloud

Amazon Web Services (AWS); Austin (TX); On-site; USD 154,000 - 208,000; Full time

Job summary

AWS Enterprise Support is seeking a Technical Account Manager (TAM) to act as the principal technical advisor and voice of the customer for enterprise customers across industries. You will work with engineers and service teams to drive adoption of AWS services and plan resilient cloud solutions.

Responsibilities include proactive guidance, executive-facing discussions, and collaboration with cross-functional teams. Travel may be required to meet customers’ needs, including 10%+ travel.

Qualifications

• Bachelor's degree in computer science, IT, math, or equivalent
• 6+ years of technical engineering experience
• 7+ years of experience with operational parameters and troubleshooting for four of: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development
• Internal enterprise or external customer-facing experience as a technical lead
• Experience in Informational Technology operations
• Professional oral and written communication skills, presenting to executives
• Development in a distributed systems environment
• Experience in a 24x7 operational services or support environment
• Experience with AWS services and/or other cloud offerings

Responsibilities

• Provide advocacy and strategic technical guidance to help plan and build solutions using best practices within AWS.
• Proactively help customers adopt and use AWS services, including EC2, S3, DynamoDB & RDS, Lambda, CloudFront, IoT, and more.
• Represent AWS in customer environments and drive discussions with senior leadership on incidents, trade-offs, support and risk management.
• Travel 10% or more as needed.

Job description

AWS Enterprise Support is seeking a Technical Account Manager (TAM) to act as the principal technical advisor and voice of the customer for enterprise customers across industries. You will work with engineers and service teams to drive adoption of AWS services and plan resilient cloud solutions.

Responsibilities include proactive guidance, executive-facing discussions, and collaboration with cross-functional teams. Travel may be required to meet customers’ needs, including 10%+ travel.