Senior Technical Account Manager: AI-Driven Cybersecurity

CrowdStrike Inc.; Texas; Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Market leader compensation

Wellness programs

Paid parental leaves

Professional development

Volunteer opportunities

Great Place to Work Certified

Job summary

CrowdStrike Inc. is seeking a Technical Account Manager to provide proactive technical support to Premium Support customers in the United States.

You will engage with customers at all levels, onboard new clients to our AI-native security platform, and drive proactive health checks, training, and best practices to ensure success. You must have strong problem-solving, excellent communication, and a customer-centric mindset, with the ability to travel up to 25%.

Qualifications

• Bachelor’s Degree or equivalent experience required.
• Experience with Windows Server Operating Systems.
• Strong customer service with technical credibility.

Responsibilities

• Serve as primary technical contact and augment our customer support teams.
• Onboard new customers to the CrowdStrike platforms.
• Ensure customer success through health checks, training, and best practices.

Skills

Windows Server

Customer service

Communication

Problem solving

AI technologies

Travel readiness

RestAPI

Python scripting

Linux

Mac platforms

Education

Bachelor’s Degree or equivalent

Tools

RestAPI

Python scripting

Linux

Mac platforms

Job description

CrowdStrike Inc. is seeking a Technical Account Manager to provide proactive technical support to Premium Support customers in the United States.

You will engage with customers at all levels, onboard new clients to our AI-native security platform, and drive proactive health checks, training, and best practices to ensure success. You must have strong problem-solving, excellent communication, and a customer-centric mindset, with the ability to travel up to 25%.