AI-Driven Cybersecurity TAM Leader (Equity)

CrowdStrike Inc.; Clifton (TX); À distance; USD 110 000 - 160 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) plan

Paid time off

Professional development

Résumé du poste

CrowdStrike Inc. is seeking a motivated Technical Account Manager who will provide proactive technical support to our Premium Support customers. You will serve as the primary technical contact and help onboard new customers to the CrowdStrike platforms.

You will ensure customer success through health checks, product training, and sharing best practices, while advocating for customers with internal teams and engaging with stakeholders from SOC staff to the C‑suite.

Qualifications

• Bachelor’s Degree or equivalent experience.
• Experience with Windows Server operating systems.
• Knowledge of enterprise web technologies and security.
• Excellent customer service and communication skills.
• Willingness to travel up to 25% and solve problems.

Responsabilités

• Serve as primary technical contact and augment our customer support teams.
• Onboard new customers to the CrowdStrike platforms.
• Ensure customer success through health checks, product training, and sharing best practices.
• Advocate for customers with internal stakeholders and document feedback.
• Engage with customers at all levels from SOC staff to the C-suite.
• Research issues and provide recommendations and action plans.

Connaissances

Customer service

Problem solving

Communication

Collaboration

Travel willingness

Formation

Bachelor’s Degree or equivalent experience

Description du poste

CrowdStrike Inc. is seeking a motivated Technical Account Manager who will provide proactive technical support to our Premium Support customers. You will serve as the primary technical contact and help onboard new customers to the CrowdStrike platforms.

You will ensure customer success through health checks, product training, and sharing best practices, while advocating for customers with internal teams and engaging with stakeholders from SOC staff to the C‑suite.