Strategic Technical Account Manager - AI Security & Adoption

7AI; Boston (MA); On-site; USD 110,000 - 150,000; Full time

Job summary

7AI seeks a Technical Account Manager to serve as the primary business and technical partner for customers. You will guide onboarding, adoption, and expansion while ensuring security workflows are deployed, operationalized, and scaled for measurable outcomes.

As an early CX team member, you will influence product direction through customer insights and help build the operational foundation for AI-enabled customer outcomes at scale.

Qualifications

• 5+ years in Technical Account Management or related customer-facing role.
• Experience with enterprise or strategic customers in cybersecurity/AI environments.
• Strong program management across stakeholders, workstreams, and milestones.
• Technical fluency with workflows, integrations, APIs, platform implementations, and ops systems.
• Ability to translate technical concepts into clear business value for diverse audiences.
• Proven customer advocacy and ability to drive onboarding, adoption, and measurable outcomes.

Responsibilities

• Own end-to-end customer lifecycle post-sale including onboarding, adoption, value realization and expansion readiness.
• Build and drive success plans, stakeholder maps, milestones, and cross-functional workstreams.
• Lead onboarding execution and operational enablement activities.
• Surface customer insights and product feedback to inform roadmap priorities.
• Identify opportunities to expand adoption and usage based on evolving business needs and security workflows.
• Manage customer health, risks, blockers, and escalations through cross-functional coordination.

Skills

Technical Account Management

Customer Success

Solutions Engineering

Program Management

Cybersecurity

AI/Automation

Startup/High-growth

Job description

7AI seeks a Technical Account Manager to serve as the primary business and technical partner for customers. You will guide onboarding, adoption, and expansion while ensuring security workflows are deployed, operationalized, and scaled for measurable outcomes.

As an early CX team member, you will influence product direction through customer insights and help build the operational foundation for AI-enabled customer outcomes at scale.