Retail Services Experience Lead: Tech Repairs & Installations

Best Buy; Fort Lauderdale (FL); On-site; USD 55,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Physical and mental well-being support

Job summary

Best Buy is seeking a Services Experience Manager for the Ft Lauderdale micro-market to lead Geek Squad service operations across local stores. You will supervise, train, and coach agents, optimize repairs and car installations, and drive customer satisfaction and revenue performance.

You’ll analyze metrics, develop staff, and align service offerings with store goals while ensuring exceptional customer experiences and efficient service delivery in a dynamic retail environment.

Qualifications

• 1 year of experience as a supervisor or manager in business, military or related fields.
• 2 years of sales or customer service experience.
• 1 year of experience managing and reviewing operational expenses and revenue.

Responsibilities

• Manage the store’s services business, overseeing repairs and car installations to maximize efficiency and provide excellent customer experiences.
• Provide work direction, ongoing training, career development and performance management to your Geek Squad Agents and supervisors across the micro-market.
• Analyze reporting and performance indicators to identify gaps and lead the team to improve results.
• Coach and develop leaders and Geek Squad Agents to meet or exceed their role expectations and support their career goals.
• Drive revenue and operating income growth by tailoring leadership to each location’s needs.

Skills

Supervisory experience

Customer service

Leadership

Job description

Best Buy is seeking a Services Experience Manager for the Ft Lauderdale micro-market to lead Geek Squad service operations across local stores. You will supervise, train, and coach agents, optimize repairs and car installations, and drive customer satisfaction and revenue performance.

You’ll analyze metrics, develop staff, and align service offerings with store goals while ensuring exceptional customer experiences and efficient service delivery in a dynamic retail environment.