Senior Electronics Repair Lead & Team Coach

Best Buy; Mooreland Estates (TN); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Well-being support

Leaves of absence (LOA) options

Incentive pay plans

Job summary

Best Buy's Geek Squad Senior Repair Technician (Agent) leads repair operations at the Brentwood store, training and coaching agents in device diagnosis and service to uphold high standards. The role emphasizes customer focus and team development.

You will work with customers to ensure service needs are met and resolve escalated issues, while guiding staff to achieve goals and maintain world-class service levels.

Qualifications

• 1 year of diagnosing and repairing PCs or consumer electronics.
• 1 year of customer service experience.
• 1 year of leadership experience, including coaching, training and recognition.

Responsibilities

• Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service and follow-up
• Communicate department goals and other important information to team members in a clear, accurate and timely manner
• Work directly with customers to ensure they receive the service they need and to resolve escalated customer service issues
• Provide coaching to agents to develop their customer service and technology repair skills
• Provide ongoing collaboration and answer questions for team members and other store employees to achieve goals and maintain high standards of customer service
• 1 year of experience in diagnosing and repairing PCs or consumer electronics
• 1 year of customer service experience
• 1 year of leadership experience, including coaching, training and recognition

Job description

Best Buy's Geek Squad Senior Repair Technician (Agent) leads repair operations at the Brentwood store, training and coaching agents in device diagnosis and service to uphold high standards. The role emphasizes customer focus and team development.

You will work with customers to ensure service needs are met and resolve escalated issues, while guiding staff to achieve goals and maintain world-class service levels.