Advanced Tech Repair Specialist

Best Buy; Wisconsin; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our local store, providing technology support and repairing customers’ devices. You’ll diagnose issues, follow procedures, and collaborate with other Geek Squad Agents to ensure excellent customer experiences.

In this role, you’ll perform diagnostics, repair devices, document requests, and maintain up-to-date knowledge through training.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.
• Strong ability to prioritize and multi-task in a fast-paced environment.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our local store, providing technology support and repairing customers’ devices. You’ll diagnose issues, follow procedures, and collaborate with other Geek Squad Agents to ensure excellent customer experiences.

In this role, you’ll perform diagnostics, repair devices, document requests, and maintain up-to-date knowledge through training.