Senior TAM: End-to-End Technical Account Leadership (Remote)

Affirm, Inc.; Austin (TX); Remote; USD 146,000 - 206,000; Full time

Benefits offered by this job

Health coverage

Tech stipends

Flexible time off

Employee stock purchase plan

Job summary

Affirm, Inc. is hiring a Senior Technical Account Manager (L6) to own operational health across a strategic alliance portfolio, drive integrations, and deliver against SLAs.

The role emphasizes monitoring, triage, and cross-functional collaboration with Product, Engineering, and Customer Success teams. You will mentor peers, lead technical initiatives, and shape integration solutions grounded in affirm's standard stack.

Qualifications

• Six+ years in a technical, external-facing role such as Technical Account Management, Solutions/Partner Engineering, or Solutions Architecture within FinTech, payments, or SaaS.
• Experience running alerting, monitoring, troubleshooting, and handling technical inquiries across multiple accounts.

Responsibilities

• Own operational health across strategic alliance portfolio—alerting, monitoring, troubleshooting, and SLAs.
• Lead investigations and root-cause analysis across logs and integration data; escalate when needed.
• Drive cross-functional initiatives and partner with stakeholders on launches and integration optimizations.

Skills

RESTful APIs

Webhooks

Postman

SQL

Python

Jira

Notion

Root-cause analysis

Tools

Postman

Snowflake

Chronosphere

Jira

Notion

Job description

Affirm, Inc. is hiring a Senior Technical Account Manager (L6) to own operational health across a strategic alliance portfolio, drive integrations, and deliver against SLAs.

The role emphasizes monitoring, triage, and cross-functional collaboration with Product, Engineering, and Customer Success teams. You will mentor peers, lead technical initiatives, and shape integration solutions grounded in affirm's standard stack.