Senior TAM: Strategic Alliances & Integrations Lead

Affirm, Inc.; New York (NY); Remote; USD 150,000 - 190,000; Full time

Benefits offered by this job

Remote-first compensation structure

Generous time off

Health benefits

Parental leave

Job summary

Affirm, Inc. seeks a Senior Technical Account Manager to own operational health across its strategic alliance portfolio, focusing on monitoring, troubleshooting, and timely SLA delivery. The role evolves into end-to-end account ownership with custom integration solutions and cross-team leadership.

You will mentor TAMs, lead investigations, and drive initiatives with Product, Engineering, and Customer Success to optimize merchant integrations and expand partnerships.

Qualifications

• Six+ years in a technical, external-facing role such as Technical Account Management or Solutions Architecture.
• Strong understanding of RESTful APIs, webhooks, and HTTP; able to diagnose integrations with Postman or similar tools.
• Experience leading cross-functional programs and influencing product roadmaps.

Responsibilities

• Own operational health across strategic alliances; monitor, triage, and ensure SLA delivery.
• Design and deliver custom integration solutions atop standard offerings.
• Mentor junior TAMs and drive cross-team collaboration on launches and optimizations.
• Lead investigations and root-cause analysis across logs and integration data.
• Own end-to-end account ownership and expand partnerships over time.

Skills

Technical Account Management

API integrations

RESTful APIs

Cross-functional collaboration

SLA management

Mentoring

Troubleshooting

Analytics

Education

Bachelor's degree in CS or related field

Tools

Postman

Jira

Job description

Affirm, Inc. seeks a Senior Technical Account Manager to own operational health across its strategic alliance portfolio, focusing on monitoring, troubleshooting, and timely SLA delivery. The role evolves into end-to-end account ownership with custom integration solutions and cross-team leadership.

You will mentor TAMs, lead investigations, and drive initiatives with Product, Engineering, and Customer Success to optimize merchant integrations and expand partnerships.