Senior Systems Engineer & VTC Operator (Tier III) – UCaaS/VoIP

UIC Alaska; Virginia; On-site; USD 115,000 - 145,000; Full time

Job summary

Bowhead is seeking a Systems Engineer / VTC Operator (Tier III) to support a customer in Quantico, VA. Responsibilities include installation, configuration, operation, and maintenance of VoIP and video systems, UCaaS, SIP trunking, and UC security.

This role requires strong networking knowledge and DoD UC experience. Qualified candidates will have 5+ years in unified communications, Cisco/Polycom video tech, and relevant certifications; Top Secret/SCI with CI polygraph eligibility is preferred.

Qualifications

• Bachelor’s degree or 10+ years in voice/video management.
• 5+ years in unified communications focusing on voice/video systems.
• Strong knowledge of VoIP protocols: SIP, H.323, MGCP.
• Experience with Cisco TelePresence and Polycom RealPresence.
• Familiarity with Cisco UC Manager and Microsoft Skype for Business.
• Understanding of TCP/IP, DNS, DHCP; QoS/QoE tools.
• CCNP Voice or CCIE Voice certification; CCNP Collaboration or CCIE Collaboration.
• MCSE in Skype for Business; CCNA/CCNP Routing & Switching.
• DoD 8570/8140 compliance or IA certification desired.

Responsibilities

• Install, configure, operate, maintain, and update system package artifacts for Tactical AV.
• Manage VoIP and video networking, including SIP trunking and QoS/QoE.
• Oversee UCaaS solutions and video conferencing systems.
• Ensure security and compliance for unified communications.
• Support 24x7 enterprise services operations and sustainment.

Skills

VoIP protocols

SIP / H.323 / MGCP

Video conferencing

Unified communications

Troubleshooting

Communication skills

Fast-paced environment

Team collaboration

Security-conscious

Education

Bachelor’s degree or 10+ years in voice/video management

CCNP Voice

CCIE Voice

CCNP Collaboration

CCNA Routing & Switching

MCSE (Skype for Business)

DoD 8570/8140 compliant certification

Tools

Cisco Unified Communications Manager

Microsoft Skype for Business

Cisco QoS / NetIQ

Cisco TelePresence / Polycom RealPresence

VoIP network tools

Job description

Bowhead is seeking a Systems Engineer / VTC Operator (Tier III) to support a customer in Quantico, VA. Responsibilities include installation, configuration, operation, and maintenance of VoIP and video systems, UCaaS, SIP trunking, and UC security.

This role requires strong networking knowledge and DoD UC experience. Qualified candidates will have 5+ years in unified communications, Cisco/Polycom video tech, and relevant certifications; Top Secret/SCI with CI polygraph eligibility is preferred.