Senior VTC/UCaaS Systems Engineer (Tier III)

UIC Alaska; Quantico (VA); On-site; USD 115,000 - 145,000; Full time

Job summary

Bowhead is seeking a Systems Engineer / VTC Operator to support a customer in Quantico, VA. The role covers program management, logistics, asset management, engineering, customer service, R&D of new capabilities, and 24x7 operations and sustainment.

Requirements include a Bachelor’s degree or 10+ years in voice/video management, 5+ years in unified communications, and certifications such as CCNP/CCIE Voice or Collaboration; DoD 8570/8140 compliance is preferred.

Qualifications

• Bachelor’s degree or 10+ years in voice/video management.
• 5+ years in unified communications focusing on voice/video.
• Strong knowledge of VoIP protocols (SIP, H.323, MGCP).
• Experience with Cisco UC tools and video systems; DoD 8570/8140 is preferred.

Responsibilities

• Install, configure, operate, maintain and update system packages for Tactical AV.
• Manage VoIP and video conferencing systems; UCaaS solutions.
• Oversee SIP trunking; design voice/video network architecture.
• Apply QoS/QoE management and ensure security/compliance of UC systems.

Skills

Communication skills

Troubleshooting

Fast-paced environment adaptation

Security awareness

Education

Bachelor’s degree

Tools

CCNP Voice

CCIE Voice

CCNP Collaboration

CCIE Collaboration

MCSE Skype for Business

CCNA/CCNP Routing & Switching

VoIP protocols (SIP, H.323, MGCP)

Job description

Bowhead is seeking a Systems Engineer / VTC Operator to support a customer in Quantico, VA. The role covers program management, logistics, asset management, engineering, customer service, R&D of new capabilities, and 24x7 operations and sustainment.

Requirements include a Bachelor’s degree or 10+ years in voice/video management, 5+ years in unified communications, and certifications such as CCNP/CCIE Voice or Collaboration; DoD 8570/8140 compliance is preferred.