Senior VTC & UCaaS Systems Engineer (TS/SCI)

UICGS / Bowhead Family of Companies; Quantico (VA); On-site; USD 115,000 - 145,000; Full time

Job summary

Bowhead is seeking a Systems Engineer / VTC Operator to support a customer in Quantico, VA. The role covers program management, logistics, asset management, engineering, cybersecurity, and 24x7 enterprise services sustainment for VoIP and video systems including UCaaS and SIP trunking, with a focus on QoS/QoE and security.

The ideal candidate has 5+ years in unified communications with strong VoIP, video, and networking expertise, plus CCNP/CCIE Voice or equivalent certifications.

Qualifications

• Bachelor's degree or 10+ years practical experience in voice and video management.
• 5+ years experience in unified communications with focus on voice and video systems.
• Strong knowledge of VoIP protocols (SIP, H.323, MGCP).
• Experience with Cisco TelePresence and Polycom RealPresence.
• Knowledge of Cisco Unified Communications Manager and Microsoft Skype for Business.
• Knowledge of TCP/IP, DNS, DHCP.
• Experience with QoS and QoE tools (Cisco QoS, NetIQ).
• CCNP Voice or CCIE Voice certification.
• CCNP Collaboration or CCIE Collaboration certification.
• MCSE in Skype for Business.
• CCNA or CCNP in Routing and Switching.
• Preferred: 7+ years in Video Audio engineering environment management.
• Preferred: DoD 8570 / 8140 compliance.
• Preferred: Cloud certified.

Responsibilities

• Installation, configuration, operation, maintenance and create / update system package artifacts for Tactical AV located in Hawaii.
• Voice over IP (VoIP) systems and Video conferencing systems management.
• UCaaS solutions, SIP trunking, and voice/video network architecture.
• QoS and QoE management; security and compliance for UC systems.
• Work in fast-paced environment; strong troubleshooting and communication skills.
• Support for DoD/cleared environments as required.

Skills

VoIP protocols

Video systems

UCaaS

SIP trunking

Networking

Troubleshooting

CCNP Voice

CCIE Voice

CCNP Collaboration

CCIE Collaboration

MCSE Skype for Business

CCNA/CCNP Routing & Switching

Education

Bachelor's degree or 10+ years experience in voice and video management

Tools

Cisco TelePresence

Polycom RealPresence

Cisco Unified Communications Manager

Microsoft Skype for Business

QoS tools (Cisco QoS)

NetIQ

TCP/IP/DNS/DHCP

Job description

Bowhead is seeking a Systems Engineer / VTC Operator to support a customer in Quantico, VA. The role covers program management, logistics, asset management, engineering, cybersecurity, and 24x7 enterprise services sustainment for VoIP and video systems including UCaaS and SIP trunking, with a focus on QoS/QoE and security.

The ideal candidate has 5+ years in unified communications with strong VoIP, video, and networking expertise, plus CCNP/CCIE Voice or equivalent certifications.