Senior Supervisor Administration

University of Utah; Salt Lake City (UT); On-site; USD 68,000 - 76,000; Full time

Job summary

University of Utah operates Sunnyside Apartments and seeks an Administrative Supervisor to oversee front-office, housing assignment, and package-room teams on campus. You will supervise staff, coordinate with HR, and drive initiatives to improve efficiency and service quality.

The role requires collaboration with campus partners and leadership team participation to ensure compliant, timely operations and a positive workplace culture.

Qualifications

• Requires a bachelor's degree (or equivalent) with related work experience.
• Experience supervising both full-time and part-time staff is preferred.
• Strong communication, organizational and HR coordination abilities.

Responsibilities

• Oversee daily front-desk operations and ensure professional service.
• Supervise Housing Coordinators and the Package Room Supervisor.
• Coordinate with HR on workforce needs and staff development.
• Maintain standards for written communications and handbooks.
• Support recruitment, onboarding, and employee records processes.
• Lead operational planning and cross-departmental initiatives.

Skills

Staff supervision

Leadership

Customer service

HR coordination

Communication

Education

Bachelor's degree or equivalent

Job description

Job Summary

The Administrative Supervisor leads and oversees Sunnyside Apartments' front-office, housing assignment, and package-room teams, supervising full- and part-time staff as a member of the Sunnyside Leadership Team. This role ensures residents, employees, visitors, and campus partners receive timely, professional, and consistent service; maintains effective office operations; coordinates with HR on workforce needs; oversees key communications and compliance processes; and drives initiatives to improve productivity and effectiveness across Sunnyside Apartments.

Learn more about the great benefits of working for University of Utah

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The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.

Responsibilities

Front-Office & Service Operations

• Oversee daily front-desk operations and ensure consistent, professional customer service.
• Establish and maintain procedures for opening and closing the office.
• Respond to and help resolve resident, employee, visitor, and campus-partner questions or concerns.
• Identify service trends and recommend improvements to front-office operations.
• Serve as the primary Sunnyside Apartments contact for Commuter Services.

Staff Supervision & Development

• Hire, onboard, train, schedule, and supervise part-time front-desk employees.
• Directly supervise Housing Coordinators and the Package Room Supervisor.
• Establish performance expectations and provide regular coaching, feedback, and employee development. Learn the roles to provide backup when out.
• Conduct performance evaluations and address performance or conduct concerns in accordance with University policies.
• Promote collaboration, accountability, and consistent service standards among supervised employees.
• Ensure adequate staffing and operational coverage for the front desk, housing coordination functions, and package room.

Leadership & Administrative Support

• Provide administrative support to the Director, including correspondence, scheduling, document preparation, meeting coordination, and special projects.
• Serve as an active member of the Sunnyside Leadership Team.
• Participate in strategic planning, policy development, operational decision-making, and cross-departmental initiatives.
• Prepare reports, track action items, and maintain records as assigned.
• Handle sensitive and confidential information with appropriate judgment and discretion.

Communications & Documentation

• Oversee all shared departmental email inboxes and ensure messages are assigned, answered, and resolved promptly.
• Develop and maintain standards for professional, accurate, and consistent written communication.
• Maintain and coordinate updates to resident and employee handbooks, ensuring information reflects current policies, procedures, resources, and operational practices.
• Maintain the designated Free Speech board in accordance with University guidelines and applicable requirements.

Human Resources Support

• Provide administrative support for recruitment, hiring, onboarding, training, performance management, and employee records.
• Assist supervisors and employees with routine human resources processes and direct complex matters to the HR representative.
• Track required employee documentation, training, and deadlines.
• Help ensure departmental employment practices align with University policies and procedures.

Employee Engagement & Culture

• Coordinate employee holiday and summer celebrations, including planning, communication, logistics, and budget tracking.
• Manage employee recognition efforts, including birthdays, service milestones, and other appropriate acknowledgments.
• Support initiatives that promote employee engagement, appreciation, and a positive workplace culture.

Other

• Perform other duties as assigned

Supervisor, Administration Management

Directly supervise team members in day-to-day operations, ensuring adherence to university policies and procedures. Assist in planning and implementing unit-level strategies to support academic and administrative functions. Monitor team performance metrics, provide coaching and feedback, and contribute to workforce management decisions. Collaborate with University HR to address employee concerns and align team activities with the university's mission and objectives.Requires a bachelor's (or equivalency) + 2 years of directly related work experience or a master's (or equivalency) degree.This is a Supervisor-Level position in the Management track.Job Code: M28291

Senior Supervisor, Administration Management

Provide leadership and direction to teams within the university, overseeing their operations and performance. Develop and implement unit-level strategies to support various academic or administrative departments. Manage budgets, resource allocation, and forecasting for assigned areas, ensuring efficient use of university resources. Coordinate with HR to address escalated workforce issues and ensure compliance with university policies and procedures. Drive initiatives to enhance productivity and effectiveness across departments.Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience.This is a Senior Supervisor-Level position in the Management track.Job Code: M28292

Manager, Administration Management

Assist in managing departmental activities within the university, focusing on operational effectiveness. Implement organizational strategies to drive operational excellence. Assist in managing budgets and resource allocation across departments to support the organization's strategic objectives. Monitor performance metrics, identify areas for improvement, and implement solutions to enhance efficiency and effectiveness. Assist departments with workforce operations matters. Partner with University HR to address complex workforce issues and ensure compliance with university policies and regulations.Requires a bachelor's (or equivalency) + 6 years or a master's (or equivalency) + 4 years of directly related work experience.This is a Manager-Level position in the Management track.Job Code: M28293

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels:

• Supervisor, Administration Management: Requires a bachelor's (or equivalency) + 2 years of directly related work experience or a master's (or equivalency) degree.
• Senior Supervisor, Administration Management: Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience.
• Manager, Administration Management: Requires a bachelor's (or equivalency) + 6 years or a master's (or equivalency) + 4 years of directly related work experience.

Preferences

• Experience supervising full-time and part-time employees.
• Experience working in housing, residential services, property management, higher education, hospitality, or a related environment.
• Experience supporting senior leaders or participating on a leadership team.
• Familiarity with human resources procedures, policy administration, and records management.
• Demonstrated experience improving customer-service or administrative processes.
• Experience working effectively with individuals from varied backgrounds and perspectives.
• Ability to remain professional and composed when addressing concerns, conflicts, or competing priorities.

Special Instructions

Requisition Number: PRN46299B

Full Time or Part Time? Full Time

Work Schedule Summary: Monday - Friday, 8:00-4:30, 1/2 hour lunch, occasional evenings and weekends.

Department: 00460 - Sunnyside Apartments

Location: Campus

Pay Rate Range: $68,000 - $76,000

Close Date: 10/28/2026

Open Until Filled

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