Administration Management

University of Utah; Campus (IL); On-site; USD 68,000 - 76,000; Full time

Job summary

The University of Utah is seeking an Administrative Supervisor to lead Sunnyside Apartments’ front-office, housing assignment, and package-room teams. You will supervise full- and part-time staff, ensure timely, professional service, and maintain smooth office operations.

You will collaborate with HR on workforce needs and participate in leadership initiatives. Responsibilities include coordinating communications, handling confidential information, and supporting strategic planning while

Qualifications

• Requires a bachelor's (or equivalency) + 2 years of directly related work experience.
• Experience supervising full-time and part-time employees.
• Experience working in housing, residential services, property management, higher education, hospitality, or related environment.

Responsibilities

• Oversee daily front-desk operations and ensure professional customer service.
• Hire, onboard, train, schedule, and supervise front-desk staff.
• Provide administrative support to leadership, scheduling, and documentation.
• Coordinate HR processes and employee records in partnership with HR.
• Maintain communication and handbooks reflecting current policies and procedures.

Skills

Front desk operations

Customer service

Staff supervision

Leadership team participation

Administrative coordination

Education

Bachelor's degree or equivalent

Master's degree or equivalent

Job description

FLSA Code

FLSA Code Administrative

Patient Sensitive Job Code?

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time?

Full Time or Part Time? Full Time

Shift

Shift Day

Work Schedule Summary

Monday – Friday, 8:00-4:30, 1/2 hour lunch, occasional evenings and weekends.

VP Area

VP Area President

Department

Department 00460 - Sunnyside Apartments

Location

Location Campus

City

City Salt Lake City, UT

Type of Recruitment

Type of Recruitment External Posting

Pay Rate Range

Pay Rate Range $68,000 - $76,000

Close Date

Close Date 10/28/2026

Priority Review Date (Note - Posting may close at any time)

Job Summary

The Administrative Supervisor leads and oversees Sunnyside Apartments' front-office, housing assignment, and package-room teams, supervising full- and part-time staff as a member of the Sunnyside Leadership Team. This role ensures residents, employees, visitors, and campus partners receive timely, professional, and consistent service; maintains effective office operations; coordinates with HR on workforce needs; oversees key communications and compliance processes; and drives initiatives to improve productivity and effectiveness across Sunnyside Apartments.

Responsibilities

Front-Office & Service Operations

• Oversee daily front-desk operations and ensure consistent, professional customer service.
• Establish and maintain procedures for opening and closing the office.
• Respond to and help resolve resident, employee, visitor, and campus-partner questions or concerns.
• Identify service trends and recommend improvements to front-office operations.
• Serve as the primary Sunnyside Apartments contact for Commuter Services.

Staff Supervision & Development

• Hire, onboard, train, schedule, and supervise part-time front-desk employees.
• Directly supervise Housing Coordinators and the Package Room Supervisor.
• Establish performance expectations and provide regular coaching, feedback, and employee development. Learn the roles to provide backup when out.
• Conduct performance evaluations and address performance or conduct concerns in accordance with University policies.
• Promote collaboration, accountability, and consistent service standards among supervised employees.
• Ensure adequate staffing and operational coverage for the front desk, housing coordination functions, and package room.

Leadership & Administrative Support

• Provide administrative support to the Director, including correspondence, scheduling, document preparation, meeting coordination, and special projects.
• Serve as an active member of the Sunnyside Leadership Team.
• Participate in strategic planning, policy development, operational decision-making, and cross-departmental initiatives.
• Prepare reports, track action items, and maintain records as assigned.
• Handle sensitive and confidential information with appropriate judgment and discretion.

Communications & Documentation

• Oversee all shared departmental email inboxes and ensure messages are assigned, answered, and resolved promptly.
• Develop and maintain standards for professional, accurate, and consistent written communication.
• Maintain and coordinate updates to resident and employee handbooks, ensuring information reflects current policies, procedures, resources, and operational practices.
• Maintain the designated Free Speech board in accordance with University guidelines and applicable requirements.

Human Resources Support

• Provide administrative support for recruitment, hiring, onboarding, training, performance management, and employee records.
• Assist supervisors and employees with routine human resources processes and direct complex matters to the HR representative.
• Track required employee documentation, training, and deadlines.
• Help ensure departmental employment practices align with University policies and procedures.

Employee Engagement & Culture

• Coordinate employee holiday and summer celebrations, including planning, communication, logistics, and budget tracking.
• Manage employee recognition efforts, including birthdays, service milestones, and other appropriate acknowledgments.
• Support initiatives that promote employee engagement, appreciation, and a positive workplace culture.

Other

• Perform other duties as assigned

Supervisor, Administration Management

Directly supervise team members in day-to-day operations, ensuring adherence to university policies and procedures. Assist in planning and implementing unit-level strategies to support academic and administrative functions. Monitor team performance metrics, provide coaching and feedback, and contribute to workforce management decisions. Collaborate with University HR to address employee concerns and align team activities with the university's mission and objectives.

Manager, Administration Management

Assist in managing departmental activities within the university, focusing on operational effectiveness. Implement organizational strategies to drive operational excellence. Assist in managing budgets and resource allocation across departments to support the organization's strategic objectives. Monitor performance metrics, identify areas for improvement, and implement solutions to enhance efficiency and effectiveness. Assist departments with workforce operations matters. Partner with University HR to address complex workforce issues and ensure compliance with university policies and regulations.

Minimum Qualifications

EQUIVALENCY STATEMENT :

1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels:

Supervisor, Administration Management: Requires a bachelor's (or equivalency) + 2 years of directly related work experience or a master's (or equivalency) degree.

Senior Supervisor, Administration Management: Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience.

Manager, Administration Management: Requires a bachelor's (or equivalency) + 6 years or a master's (or equivalency) + 4 years of directly related work experience.

Preferences

• Experience supervising full-time and part-time employees.
• Experience working in housing, residential services, property management, higher education, hospitality, or a related environment.
• Experience supporting senior leaders or participating on a leadership team.
• Familiarity with human resources procedures, policy administration, and records management.
• Demonstrated experience improving customer-service or administrative processes.
• Experience working effectively with individuals from varied backgrounds and perspectives.
• Ability to remain professional and composed when addressing concerns, conflicts, or competing priorities.

Additional Information

The University is a participating employer with Utah Retirement Systems("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page .

Online reports may be submitted at https://oeo.utah.edu

Reach the safety report at https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members , a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

Required fields are indicated with an asterisk (*).

• * What is your highest level of completed education?
  • None
  • High School Diploma or Equivalent
  • Associate Degree
  • Bachelor's Degree
  • Master's Degree
  • Doctorate Degree
• * How many years of related work experience do you have?
  • Less than 2 years
  • 2 years or more, but less than 4 years
  • 4 years or more, but less than 6 years
  • 6 years or more, but less than 8 years
  • 8 years or more, but less than 10 years
  • 10 years or more, but less than 12 years
  • 12 years or more, but less than 14 years
  • 14 years or more

Required Documents

• Resume
• Cover Letter
• List of References

Optional Documents

University Human Resource Management 250 East 200 South, Suite 125 Salt Lake City, UT 84111 Contact us: [phone] By Email: [e-mail]