Supervisor, Administrative Services

Utah; Salt Lake City (UT); On-site; USD 55,000 - 75,000; Full time

Job summary

University of Utah Health Hospitals and Clinics seeks an administrative leader to supervise daily department operations, hire and train staff, and coordinate work schedules in a healthcare setting.

The role emphasizes enforcing standards, ensuring HIPAA compliance, and producing monthly reports while collaborating with hospital teams to support quality care and patient services.

Qualifications

• Associate's degree required; three years of experience in a related area
• Ability to work flexible hours, including weekends and holidays
• Demonstrated knowledge of HIPAA regulations and safeguarding patient information
• Strong organizational, interpersonal, and communication skills

Responsibilities

• Supervise daily department operations, hire staff, train and schedule shifts
• Enforce standards, policies and procedures, and initiate corrective actions
• Evaluate staff performance and provide feedback and coaching
• Support safety, quality assurance, and monthly reporting
• Assist with budget preparation and departmental projects
• Collaborate with hospital committees and other departments

Skills

HIPAA knowledge

Excellent communication

Relationship building

Organizational skills

Customer service

Education

Associate's degree in related field

Job description

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

This position supervises the daily activities of the assigned department by coordinating in-service and ongoing education, monitoring quality control, and safety processes, hiring and training new staff, evaluating performance, and scheduling work shifts. The incumbent operates in one (1) of two (2) capacities: 1) As a representative of upper level department/service line management, assisting with the administration of the financial, scheduling, human resource, reporting and planning necessities of the assigned area and overseeing a team of Administrative Assistants, Payroll Reports, or similar role, or B) As a representative of a department that supports the overall organization in financial, human resource, quality improvement, or similar functions. Although reporting staff has no or minimal interaction with patient/family during their visit, staff may interact with the patient/family in a non-clinical capacity prior to or following medical treatment regarding applicable business-related aspects of their overall treatment. This position is not responsible for providing clinical patient care.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

Essential Functions

• Supervises the daily operations of the department including the interviewing and hiring of staff, training, creation of work schedules, and work assignment distribution.
• Enforces the department's written standards of practice, policies and procedures, and initiates corrective action as necessary.
• Evaluates job performance to ensure department job standards are being maintained.
• Resolves problems, provides support, and expedites service to other hospital departments.
• Monitors safety and quality assurance functions by inspecting processes for completeness and accuracy.
• Maintains department records and prepares monthly reports.
• Monitors, orders and maintains stock of department supplies and equipment.
• Participates in hospital committees and meetings, as assigned.
• May assist in budget preparation.
• Performs additional duties of the department, as assigned.

Knowledge / Skills / Abilities

• Ability to work flexible hours, including weekends and holidays.
• Ability to quickly learn new procedures and processes.
• Ability to prioritize and multi-task in a fast paced environment.
• Ability to develop relationships with patients, guests, and co-workers.
• Demonstrated knowledge of HIPAA regulations and ability to ensure patient information is guarded and respected.
• Demonstrated organization, human relations, and effective communication skills.

Qualifications

Required

• Associate's degree in a related field, or the equivalency.
• Three years of experience in a related area.

Preferred

• One year of experience in a supervisory capacity.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require light work involving lifting, carrying, pushing, pulling, or otherwise moving objects involving patient care or medical equipment. This position may be required to use a 6 foot step ladder. This position may stand for sustained periods of time and/or walk for long distances moving from one work site to another. This position may be exposed to chemical hazards.

Physical Requirements

Carrying, Color Determination, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Walking

Multi-lingual Candidates Welcomed

EEO Statement

University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations.

All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Aff and Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu/

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or Hospitals and Clinics Human Resources at [phone] if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

Requisition and Employment Details

Requisition Number 85434

Reg/Temp Regular

Employment Type Full-Time

Shift Day

Work Schedule 8:00 am - 4:30 pm

Clinical/Non-Clinical Status Non-Clinical

Location Name University of Utah Hospital

Workplace Set Up On-site

City SALT LAKE CITY

State UT

Department COR ISC 22A Operating Rm Admin

Category Administrative Professional