Senior Strategic Account Leader — Remote-First

Affirm; Phoenix (AZ); Remote; USD 205,000 - 280,000; Full time

Benefits offered by this job

Health coverage

Stipends for tech setup

Flexible time off

ESPP

Job summary

Affirm seeks a highly capable Key Account Manager to oversee a portfolio of strategic merchant accounts, driving growth and long-term value. You will coordinate with Product, Analytics, Marketing, Credit, and Risk teams to deliver ambitious initiatives, manage executive relationships, and optimize financing strategies.

Strong communication and analytical skills are essential. The role emphasizes strategic negotiation, cross-functional collaboration, and performance analysis to maximize GMV and

Qualifications

• Bachelor’s degree with 7–10 years of B2B client-facing experience in a high-tech environment and evidence of account growth/impact.
• Experience negotiating and closing large, complex commercial contracts for F100 companies.
• Strong written and verbal communication skills, including the ability to give compelling presentations.
• Experience in leading cross-functional projects with a high attention to detail.
• Ability to build and manage productive internal and external relationships and influence towards outcomes; outstanding executive presence.
• Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders.
• Knowledge of retail, consumer finance offerings, integrated software solutions, and e-commerce preferred.
• Comfortable using Salesforce and standard BI tools.
• Travel 10% - 20% of the time

Responsibilities

• Act as SEM and team lead across omni-retail for best practices on managing complex accounts, driving outcomes and building relationships.
• Oversee a large portfolio of key strategic accounts and develop and drive strategic initiatives including complex contract negotiation, pricing and expansion opportunities to drive revenue and GMV.
• Lead and execute sophisticated account plans including financing optimizations, executive relationship engagement, and marketing strategies on ambitious timelines.
• Analyze partner performance and recommend programs to increase product adoption, grow awareness, and sell into expansions.
• Orchestrate cross-functional teams across Product, Technical, Credit, Analytics, Marketing, and Risk to execute partnership initiatives and drive results.
• Manage customer health to ensure satisfaction and business results.
• Drive customer advocacy and resolve issues by collaborating with development, product management, and support teams to improve the Affirm offering for merchants.

Skills

Client-facing

Contract negotiation

Executive presence

Cross-functional leadership

Communication skills

Analytical abilities

Retail/fintech knowledge

Education

Bachelor’s degree

Tools

Salesforce

BI tools

Job description

Affirm seeks a highly capable Key Account Manager to oversee a portfolio of strategic merchant accounts, driving growth and long-term value. You will coordinate with Product, Analytics, Marketing, Credit, and Risk teams to deliver ambitious initiatives, manage executive relationships, and optimize financing strategies.

Strong communication and analytical skills are essential. The role emphasizes strategic negotiation, cross-functional collaboration, and performance analysis to maximize GMV and