Senior Strategic Customer Success Manager, Enterprise

Salesforce, Inc.; Indianapolis (IN); Hybrid; USD 150,000 - 227,000; Full time

Benefits offered by this job

Office-flexible schedule

Job summary

Salesforce, Inc. is seeking a Customer Success Manager, Senior Manager to serve as a strategic partner driving adoption, health, and value realization for multi-org Signature customers.

The role oversees delivery of all required outcomes, integrating multiple products to craft effective customer solutions. Location availability varies by vertical; this office-flexible role requires three in-office days per week if near listed hubs.

Qualifications

• 5-6 years of relevant industry expertise in Customer Success, SaaS platform use, or related strategic consulting fields.
• Exceptional communication and presentation skills with a demonstrated ability to influence effectively at all levels, including executive and C-level.
• Ability to handle objections, navigate complicated discussions, and drive alignment.
• Ability to clarify the roles and responsibilities of collaborators and serve as the central resource, ensuring clear technical and business alignment.

Responsibilities

• ROI-Driven Engagement: determine when and how to engage clients based on ROI.
• Complex Program Management: own the Signature experience across complex, multi-org customers.
• Resource Mobilization: act as the central resource, drawing expert resources as needed.
• Engagement Charter: craft a clear engagement charter with goals and metrics.
• Business Value Integration: align stakeholders around customer goals and value delivery.
• Agentic Workflow Design: design multi-step workflows for agents to free up senior staff.
• ROI Segmentation: determine high-touch vs always-on AI coverage.

Skills

ROI analysis

Executive relations

Program management

Strategy guidance

Stakeholder mgmt

Tools

Sales Cloud

Service Cloud

Einstein AI

Job description

Salesforce, Inc. is seeking a Customer Success Manager, Senior Manager to serve as a strategic partner driving adoption, health, and value realization for multi-org Signature customers.

The role oversees delivery of all required outcomes, integrating multiple products to craft effective customer solutions. Location availability varies by vertical; this office-flexible role requires three in-office days per week if near listed hubs.