Senior Strategic Customer Success Leader

Salesforce, Inc.; Seattle (WA); Hybrid; USD 150,000 - 227,000; Full time

Job summary

Salesforce, Inc. is seeking a Senior Customer Success Manager to lead strategic engagements with Signature customers, aligning business goals with Salesforce capabilities to drive adoption and value realization across multiple orgs.

The role is office-flexible with a minimum of three in-office days per week. A background of 5–6 years in Customer Success or related fields, plus Sales Cloud/Service Cloud certifications, is required. Seattle-area opportunities may apply.

Qualifications

• 5–6 years of Customer Success, SaaS platform use, or related strategic consulting experience.
• Certifications: Sales Cloud Consultant, Service Cloud Consultant and Advanced Administrator.
• Experience with Sales Cloud features: Einstein AI, Omni-Channel, Digital Engagement; and multi-org environments.

Responsibilities

• ROI-Driven engagement across multi-org Signature customers.
• Own the Signature experience and drive success plans.
• Mobilize resources and align internal stakeholders around customer goals.
• Advise executives and drive consensus among internal/external stakeholders.
• Lead risk management and AI governance guidance with customers.

Skills

ROI-Driven Engagement

Program Management

Stakeholder Management

Business Insight

AI Governance

Executive Influence

Sales Cloud & Service Cloud

Communication Skills

Tools

Salesforce

Job description

Salesforce, Inc. is seeking a Senior Customer Success Manager to lead strategic engagements with Signature customers, aligning business goals with Salesforce capabilities to drive adoption and value realization across multiple orgs.

The role is office-flexible with a minimum of three in-office days per week. A background of 5–6 years in Customer Success or related fields, plus Sales Cloud/Service Cloud certifications, is required. Seattle-area opportunities may apply.