Director of Enterprise Customer Success

Salesforce, Inc.; Austin (TX); Hybrid; USD 171.000 - 273.000; Vollzeit

Benefits dieser Stelle

Office flexibility

Zusammenfassung

Salesforce is seeking an experienced Senior Customer Success Leader to drive adoption of MuleSoft's Signature Success Plan for large enterprise customers. You will lead a team of 6–12 CSMs, guide renewals and growth, and collaborate with Sales, Support, and Product to deliver measurable outcomes.

Office-flexible role requiring in-office presence three days per week in a hybrid environment. You'll translate customer feedback into strategic actions, manage escalations, and partner with executives

Qualifikationen

• 10+ years in customer-focused account management roles.
• Strong ability to use data and insights to identify trends and risks.
• Proven track record of driving customer outcomes at enterprise level.

Aufgaben

• Interview, onboard, mentor, and promote successful CSMs.
• Manage a team of 6-12 CSMs, fostering growth and excellence.
• Resolve customer-blocking issues as a senior Salesforce representative.
• Implement strategies for Signature Success Plan renewals across teams.
• Partner with sales and product teams on capacity planning for Signature obligations.
• Align allocations with Signature coverage and coordinate resources as needed.
• Oversee critical customer issues across Support, CIC, and Engineering until resolution.
• Communicate effectively with VP/CTO-level customers to secure growth and retention.

Kenntnisse

Customer success leadership

Team management

Strategic thinking

Stakeholder management

Communication

Jobbeschreibung

Salesforce is seeking an experienced Senior Customer Success Leader to drive adoption of MuleSoft's Signature Success Plan for large enterprise customers. You will lead a team of 6–12 CSMs, guide renewals and growth, and collaborate with Sales, Support, and Product to deliver measurable outcomes.

Office-flexible role requiring in-office presence three days per week in a hybrid environment. You'll translate customer feedback into strategic actions, manage escalations, and partner with executives