Senior Customer Success Leader: AI SaaS & Strategy

Salesforce, Inc.; Indianapolis (IN); Hybrid; USD 150,000 - 227,000; Full time

Benefits offered by this job

Office-flexible

Job summary

Salesforce, Inc. is hiring a Customer Success Manager, Senior Manager to drive value for multi-org Signature customers. You will partner with executives to align on business goals, adoption, and technical health, delivering measurable outcomes from the Salesforce investment.

The role requires experience with Sales Cloud and Service Cloud, plus strong communication across IT and business leaders. Office-flexible with in-office days and location-appropriate responsibilities.

Qualifications

• 5-6 years of experience in Customer Success, SaaS or related consulting fields.
• Experience with Sales Cloud and Service Cloud; familiarity with Einstein AI.
• Strong communication and presentation skills for executive audiences.

Responsibilities

• ROI-Driven Engagement: define engagement goals and metrics for clients.
• Own complex programs across multi-org customers and align success plans.
• Mobilize resources and align internal stakeholders to customer business goals.

Skills

Customer Success

SaaS Knowledge

Executive Communication

Strategic Planning

Cross-functional Leadership

Tools

Sales Cloud

Service Cloud

Einstein AI

Job description

Salesforce, Inc. is hiring a Customer Success Manager, Senior Manager to drive value for multi-org Signature customers. You will partner with executives to align on business goals, adoption, and technical health, delivering measurable outcomes from the Salesforce investment.

The role requires experience with Sales Cloud and Service Cloud, plus strong communication across IT and business leaders. Office-flexible with in-office days and location-appropriate responsibilities.