Director of Enterprise Customer Success Leadership

Salesforce, Inc.; San Francisco (CA); Hybrid; USD 171.000 - 273.000; Vollzeit

Zusammenfassung

Salesforce, Inc. is seeking a senior Customer Success leader to drive adoption and renewals for Signature Success Plan across enterprise accounts. You will mentor a team of CSMs, align with Sales, Support, and Product, and deliver strategic guidance to executives.

The role emphasizes data-driven decision making, cross-functional collaboration, and a people-first culture. Office-flexible, with a focus on delivering innovative CS outcomes, expansion revenue, and strong customer relationships at

Qualifikationen

• 10+ years in customer-focused account management roles.
• Proven ability to thrive in fast-paced, high-growth environments.
• Strong data-driven decision making and executive communication.

Aufgaben

• Interview, onboard, mentor, and promote CS leaders.
• Manage a team of 6-12 CSMs and foster growth.
• Lead strategy for Signature Success Plan renewals and expansions.
• Collaborate with Sales, Renewals, Support, and Product teams.
• Provide guidance on capacity planning and allocation across teams.

Kenntnisse

Customer success

Leadership

Data-driven

Executive communication

Jobbeschreibung

Salesforce, Inc. is seeking a senior Customer Success leader to drive adoption and renewals for Signature Success Plan across enterprise accounts. You will mentor a team of CSMs, align with Sales, Support, and Product, and deliver strategic guidance to executives.

The role emphasizes data-driven decision making, cross-functional collaboration, and a people-first culture. Office-flexible, with a focus on delivering innovative CS outcomes, expansion revenue, and strong customer relationships at