Senior Customer Success Leader — Enterprise SaaS & ROI

Salesforce, Inc.; United States; Hybride; USD 150 000 - 227 000; Plein temps

Résumé du poste

Salesforce, Inc. is seeking a Senior Manager, Customer Success for Core Clouds. You will lead strategic engagement with multi-org Signature customers, align goals with internal teams, and drive adoption, health, and value across the Salesforce platform.

You will manage complex programs, influence executives, and leverage Salesforce expertise to deliver measurable outcomes, governance, and risk mitigation in a fast-paced, hybrid work environment.

Qualifications

• 5–6 years in Customer Success, SaaS platform use, or related strategy consulting.

Responsabilités

• ROI-driven engagement: define goals and metrics to show value for the customer.

Connaissances

Executive communication

Stakeholder management

Strategic partnership

Account leadership

Formation

Sales Cloud Consultant certification

Service Cloud Consultant certification

Advanced Administrator certification

Outils

Sales Cloud

Service Cloud

Einstein AI

Description du poste

Salesforce, Inc. is seeking a Senior Manager, Customer Success for Core Clouds. You will lead strategic engagement with multi-org Signature customers, align goals with internal teams, and drive adoption, health, and value across the Salesforce platform.

You will manage complex programs, influence executives, and leverage Salesforce expertise to deliver measurable outcomes, governance, and risk mitigation in a fast-paced, hybrid work environment.