Senior Customer Success Leader: ROI & Strategy

Salesforce, Inc.; Dallas (TX); On-site; USD 150,000 - 227,000; Full time

Benefits offered by this job

Time off programs

Medical

Dental

Vision

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchasing program

Job summary

Salesforce, Inc. is seeking a highly experienced Senior Customer Success Manager to drive strategic initiatives across complex, multi-org Signature customers. The role focuses on aligning customer goals with ROI-driven engagement, leading complex programs, and mobilizing resources with executive stakeholder management.

The candidate blends Salesforce expertise with business insight to deliver measurable outcomes. Office-flexible role requiring in-office presence at least three days per week.

Qualifications

• 5-6 years of Customer Success or related strategic consulting experience.
• Certification: Sales Cloud Consultant, Service Cloud Consultant and Advanced Administrator.
• Knowledge of Sales Cloud features: Sales Engagement, Einstein AI; Service Cloud features: Omni-Channel, Service Cloud Voice, Digital Engagement, Field Service Lightning, Einstein AI.

Responsibilities

• Determine engagement based on ROI with clear goals and metrics.
• Own the Signature experience across multi-org customers and integrate priorities into success plans.
• Mobilize resources and align internal stakeholders with customer business and technical goals.
• Provide trusted advisory and executive influence with IT and business leadership.
• Manage stakeholders to drive consensus and engagement across orgs.
• Apply Salesforce expertise and business insight to improve customer goals and mentor team members.
• Identify problems early using escalation and incident management processes for high-risk renewals or Go-Lives.
• Guide governance practices and AI safety by design for customers.

Skills

Executive communication

Stakeholder management

Strategic consulting

Leadership

Sales Cloud experience

Tools

Sales Cloud

Service Cloud

Advanced Administrator

Einstein AI

Omni-Channel

Field Service Lightning

Job description

Salesforce, Inc. is seeking a highly experienced Senior Customer Success Manager to drive strategic initiatives across complex, multi-org Signature customers. The role focuses on aligning customer goals with ROI-driven engagement, leading complex programs, and mobilizing resources with executive stakeholder management.

The candidate blends Salesforce expertise with business insight to deliver measurable outcomes. Office-flexible role requiring in-office presence at least three days per week.