Senior Strategic Customer Success Leader

Salesforce; Illinois; On-site; USD 120,000 - 210,000; Full time

Job summary

Salesforce is seeking a Senior Customer Success Manager to act as a strategic partner, focusing on customer business goals, adoption, and value realization from Salesforce investments. The role requires aligning multi-product solutions, driving complex programs, and guiding stakeholders to maximize outcomes at scale.

You will work with executive leadership, design outcome-focused success plans, and ensure seamless delivery of all deliverables to achieve customer objectives.

Responsibilities

• ROI-Driven Engagement: engage clients based on ROI to deliver value.
• Complex Program Management: manage multi-org client programs and align priorities.
• Resource Mobilization: act as central resource and mobilize experts.
• Engagement Charter: create charter with goals and metrics.
• Business Value Integration: align teams to deliver business value.
• Agentic Workflow Design: design workflows freeing agents for high-impact work.
• ROI Segmentation (Human vs AI): decide when to use human vs AI support.

Job description

Salesforce is seeking a Senior Customer Success Manager to act as a strategic partner, focusing on customer business goals, adoption, and value realization from Salesforce investments. The role requires aligning multi-product solutions, driving complex programs, and guiding stakeholders to maximize outcomes at scale.

You will work with executive leadership, design outcome-focused success plans, and ensure seamless delivery of all deliverables to achieve customer objectives.