AI-Driven Senior Customer Success Manager

salesforce.com, inc.; Chicago (IL); Hybrid; USD 150,000 - 227,000; Full time

Job summary

Salesforce is seeking a highly strategic Customer Success Manager, Senior Manager to drive measurable business impact across complex Signature customers. This role partners with senior stakeholders to improve adoption, health, and value realization from Salesforce investments.

You will integrate multiple products to create effective customer solutions, working office-flexibly with in-office presence several days per week as needed.

Qualifications

• 5-6 years of experience in Customer Success, SaaS, or related strategic consulting fields.
• Exceptional communication and presentation skills with ability to influence at all levels, including C-suite.
• Legal authorization to work in the U.S.; visa sponsorship is not available for this position.
• Experience supporting Tableau in enterprise deployments and governance.

Responsibilities

• Determine when and how to engage clients based on ROI to translate into value.
• Own Signature experience across multi-org customers, coordinating priorities into success plans.
• Act as central resource, mobilizing experts as needed for customer situations.
• Craft engagement charter with goals and metrics to align internal and external teams.
• Align internal stakeholders around customer goals to ensure value delivery.
• Design multi-step digital workflows to free time for senior relationship work.
• Decide which tasks require human vs. AI support for ROI segments.

Skills

ROI-driven engagement

Stakeholder management

Executive influence

Program management

AI governance

Tools

Tableau

CRM Analytics

Einstein Analytics

Job description

Salesforce is seeking a highly strategic Customer Success Manager, Senior Manager to drive measurable business impact across complex Signature customers. This role partners with senior stakeholders to improve adoption, health, and value realization from Salesforce investments.

You will integrate multiple products to create effective customer solutions, working office-flexibly with in-office presence several days per week as needed.