Senior Customer Success Manager - MuleSoft

Salesforce; New York (NY); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager, Senior Manager, to drive strategic outcomes across complex multi-org signatures. You will partner with customer executives to align business and technical goals, oversee delivery of value, and integrate multiple Salesforce products into scalable success plans.

The role emphasizes ROI-driven engagement, program leadership, and mentoring teammates while navigating enterprise dynamics and governance.

Qualifications

• 5-6 years of experience in Customer Success or related strategic consulting fields.
• Exceptional communication and presentation skills with executive influence.
• Ability to handle objections and drive alignment across stakeholders.
• Experience with MuleSoft and Salesforce integrations.

Responsibilities

• Lead ROI-driven engagement and translate activities into measurable value for customers.
• Own Signature experience across complex, multi-org customers and align priorities.
• Mobilize resources and act as the central liaison for internal and external teams.
• Design and govern agentic workflows and AI governance for customer success.
• Mentor team members and develop internal subject matter expertise.

Skills

Communication

Presentation skills

Executive influence

Stakeholder management

Objection handling

Tools

MuleSoft Anypoint Platform

Job description

Salesforce is seeking a Customer Success Manager, Senior Manager, to drive strategic outcomes across complex multi-org signatures. You will partner with customer executives to align business and technical goals, oversee delivery of value, and integrate multiple Salesforce products into scalable success plans.

The role emphasizes ROI-driven engagement, program leadership, and mentoring teammates while navigating enterprise dynamics and governance.