Senior Program Manager, Transformation & Customer Success

Own Company; Indianapolis (IN); On-site; USD 130,000 - 180,000; Full time

Job summary

Salesforce is seeking a Senior Program Manager within our Customer Success organization to lead large-scale cross-functional initiatives and new product launches, ensuring flawless execution and clear communication with executives, strategy leaders, and technology partners.

You will align business strategy with the customer experience necessary to realize it, and influence delivery models with Product Architects and Success Managers to optimize the customer journey and outcomes.

Qualifications

• 10+ years of Program Management and/or Product Launch experience in a highly matrixed environment.
• Outstanding organizational, communication (verbal/presentation/written), and interpersonal skills.
• Strong understanding of Salesforce products and how they connect to offers for prospects and customers.
• Proven experience working with global teams across cultures, time zones, departments and functions.
• Ability to establish credibility with senior executives and diverse team members.

Responsibilities

• Drives the strategic development of large scale, cross organizational programs.
• Bridges the gap between cross functional teams to realize the program vision.
• Builds cross functional relationships and aligns stakeholder groups.
• Partner with Experience teams to influence technology and process building.
• Collaborate with Product Architects, Support Engineers and Success Managers to design delivery models.
• Adapt communication style for audiences from executives to working groups.
• Develops program approach and leads delivery for successful outcomes.
• Leads program plan and launch activities tied to Product, Offer and Experience launches.
• Staffs and prioritizes programs with agile methodologies across shared services.
• Lead weekly/daily team calls and monthly steerco calls for executive buy-in.
• Bridges strategy, capacity, content, technology, engineering, support delivery & enablement.
• Anticipates problems, identifies mitigations, and escalates gaps with leaders.
• Fosters cross team collaboration and fearless decision making.
• Develops and governs PMO best practices.
• Defines and improves the program launch process to increase efficiency and quality.
• Serves as product owner to sprint planning for shared services teams.
• Trains and enables cross functional teams on program management disciplines.

Skills

Program Management

Cross-functional collaboration

Stakeholder communication

Agile methodologies

Executive communication

Change management

Problem solving

Decision making

Self-starter

Tools

Salesforce

Job description

Salesforce is seeking a Senior Program Manager within our Customer Success organization to lead large-scale cross-functional initiatives and new product launches, ensuring flawless execution and clear communication with executives, strategy leaders, and technology partners.

You will align business strategy with the customer experience necessary to realize it, and influence delivery models with Product Architects and Success Managers to optimize the customer journey and outcomes.