Senior Program Lead: Transformation & Customer Success

salesforce.com, inc.; Seattle (WA); On-site; USD 143,000 - 217,000; Full time

Job summary

Salesforce is seeking a Senior Program Manager to lead large-scale cross-functional initiatives and new product launches within the Customer Success organization. You will manage programs end-to-end, ensure cross-team collaboration, flawless execution, and clear communication with executives, strategy partners, and technical teams.

You will shape delivery models with Product Architects, Support Engineers and Success Managers, drive governance, and advocate for customer-centric experiences while

Qualifications

• 10+ years of Program Management and/or Product Launch experience in a highly matrixed environment.
• Outstanding organizational, communication (verbal/presentation/written), and interpersonal skills.
• Strong understanding of Salesforce products and how they connect to a comprehensive solution.
• Proven experience working with global teams across cultures, time zones, departments and functions.
• Ability to establish credibility with senior executives and cross-functional teams.
• Ideal: Scrum master certification (CSM), PMI or PrMI certification.

Responsibilities

• Drives the strategic development of large scale, cross organizational programs.
• Bridges the gap between cross functional teams to realize the program vision.
• Builds cross functional relationships and drives alignment across stakeholder groups.
• Collaborates with Product Architects, Support Engineers and Success Managers to design delivery models.
• Lead delivery planning and governance for Product, Offer, and Experience launches.
• Staff, prioritize, and capacity plan programs using agile methodologies.
• Lead weekly/daily team calls and monthly steering committee meetings for leadership buy-in.
• Develop PMO best practices and improve program launch processes.

Skills

Program management

Cross-functional leadership

Executive communication

Salesforce product knowledge

Global teams experience

Agile methodologies

Stakeholder alignment

Job description

Salesforce is seeking a Senior Program Manager to lead large-scale cross-functional initiatives and new product launches within the Customer Success organization. You will manage programs end-to-end, ensure cross-team collaboration, flawless execution, and clear communication with executives, strategy partners, and technical teams.

You will shape delivery models with Product Architects, Support Engineers and Success Managers, drive governance, and advocate for customer-centric experiences while