Senior Customer Success Leader — Enterprise AI & Cloud

Salesforce

San Francisco (CA)

On-site

USD 180,200 - 247,900

Full time

14 days+

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Benefits offered by this job

Medical benefits

401(k)

Employee stock purchase plan

Job summary

Salesforce is seeking a seasoned Customer Success Manager to partner with our Technology, Media, and Telecommunications customers. You’ll own the full Signature Success experience, guiding platform adoption and delivering measurable business outcomes across the customer lifecycle.

You will build trusted relationships with executive sponsors, monitor health and adoption metrics, and lead proactive reviews. Experience with Sales Cloud and Service Cloud, renewal motions, and multi-product

Qualifications

8+ years in Customer Success or strategic SaaS roles.
Experience managing large, complex enterprise accounts with multiple stakeholders.
Proven ability to facilitate business conversations and influence executives, including the C-suite.
Experience with adoption and renewal motions in multi-product environments.
Hands-on experience supporting Sales Cloud and Service Cloud features such as opportunity management, forecasting, and case routing.

Responsibilities

Own the Signature Success experience for customers and drive adoption of Sales Cloud and Service Cloud to deliver measurable business outcomes across the lifecycle.
Build and sustain trusted relationships with business and technical stakeholders, translating platform capabilities into strategic plans.
Monitor platform health, adoption metrics, and lead proactive reviews with release recommendations and risk flags.
Use AI tools and agent-based workflows to streamline success planning, health monitoring, and QBR preparation.