Senior Enterprise Account Manager - SaaS Growth

Inriver; Massachusetts; On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision

401K

Short-term & long-term disability

Life insurance

Job summary

Inriver is seeking a Senior Account Manager in the United States to drive retention and growth for a portfolio of customers. You will build relationships, expand ARR, and collaborate with cross-functional teams.

Travel up to 25% to meet customers, attend events, and support onsite engagements. You will partner with the Customer Success team to maximize value from Inriver’s solutions, present proposals, and steer complex negotiations.

Qualifications

• 5–10 years of experience in enterprise account management or business development in a SaaS company.
• Experience with strategic account planning techniques.
• Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions.
• Experience in the utilization of a CRM to support account planning.
• Business English is a requirement.
• University / College or equivalent degree required.

Responsibilities

• Develop a trusted advisory relationship with customer stakeholders and partners at tactical and strategic level.
• Serve as point of contact for any matters specific to customers and coordinate with cross-functional teams.
• Grow the committed ARR from existing customer base and retain business while identifying opportunities.
• Work with the Customer Success team to maximize value and ensure customer satisfaction.
• Prepare proposals and presentations, lead negotiations and coordinate complex decisions.
• Use account planning to position Inriver for success and enable forecasting and goal setting.

Skills

Enterprise account management

Strategic account planning

CRM experience

Business English

Education

University / College degree

Tools

CRM systems (Salesforce)

Job description

Inriver is seeking a Senior Account Manager in the United States to drive retention and growth for a portfolio of customers. You will build relationships, expand ARR, and collaborate with cross-functional teams.

Travel up to 25% to meet customers, attend events, and support onsite engagements. You will partner with the Customer Success team to maximize value from Inriver’s solutions, present proposals, and steer complex negotiations.