Senior Enterprise Account Manager – SaaS Growth & Retention

Inriver; Columbus (OH); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Short-term disability

Long-term disability

Job summary

Inriver is seeking a Senior Account Manager in the United States to retain and grow a portfolio of customers, building trusted advisory relationships and coordinating with cross-functional teams. This role requires up to 25% travel to support meetings, onsite engagements, and events.

You will drive ARR growth, manage renewals, and lead proposals and negotiations while leveraging CRM and account planning to forecast and achieve business goals.

Qualifications

• 5–10 years of enterprise account management or business development in a SaaS company.
• Experience with strategic account planning techniques.
• Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions.
• Experience using a CRM to support account planning.
• Business English is required.

Responsibilities

• Develop a trusted advisory relationship with customer stakeholders and partners at tactical and strategic levels.
• Serve as point of contact for all customer matters and coordinate with cross-functional teams.
• Grow the committed ARR from the existing customer base.
• Retain existing business while identifying long- and short-term opportunities.
• Collaborate with the Customer Success team to maximize value from Inriver’s solutions.
• Provide updates on Inriver capabilities and align to use cases.
• Prepare proposals and presentations, lead negotiations, and coordinate decision-making.
• Use account planning skills to position Inriver for success and enable forecasting and goals.

Skills

Enterprise account management

Strategic account planning

CRM usage for account planning

SaaS domain experience

Business English

Education

University/College degree or equivalent

Tools

CRM system

Job description

Inriver is seeking a Senior Account Manager in the United States to retain and grow a portfolio of customers, building trusted advisory relationships and coordinating with cross-functional teams. This role requires up to 25% travel to support meetings, onsite engagements, and events.

You will drive ARR growth, manage renewals, and lead proposals and negotiations while leveraging CRM and account planning to forecast and achieve business goals.