Senior Enterprise Account Manager - SaaS & Strategic Growth

Inriver; Clayton (NC); Vor Ort; USD 140.000 - 160.000; Vollzeit

Benefits dieser Stelle

Health benefits and comprehensive plan

401K plan and retirement benefits

STD & LTD coverage

Zusammenfassung

Inriver, a leader in product experience management, seeks a Senior Account Manager for the United States. You will own the retention and growth of a portfolio, building relationships with customer stakeholders and driving satisfaction with Inriver’s solutions.

The role requires up to 25% travel, cross-functional collaboration, and proactive account planning to increase ARR. You will leverage your SaaS enterprise-experience and CRM skills to lead proposals, negotiations, and forecasting for

Qualifikationen

• 5–10 years in enterprise account management or SaaS sales
• Experience with strategic account planning techniques
• Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions
• Experience using CRM for account planning
• Business English proficiency and a university degree

Aufgaben

• Develop trusted advisory relationships with customer stakeholders and partners at tactical and strategic level
• Serve as primary contact and coordinate cross-functional teams to ensure success
• Grow committed ARR from existing customers
• Retain existing business while identifying long-term and short-term opportunities
• Collaborate with Customer Success to maximize customer value
• Provide updates on Inriver capabilities and align to use cases
• Prepare proposals and presentations; lead negotiations and complex decision-making
• Use account planning to forecast and set goals

Kenntnisse

Enterprise account management

Strategic account planning

CRM usage

SaaS experience

Business English

Ausbildung

Bachelor’s degree or higher

Jobbeschreibung

Inriver, a leader in product experience management, seeks a Senior Account Manager for the United States. You will own the retention and growth of a portfolio, building relationships with customer stakeholders and driving satisfaction with Inriver’s solutions.

The role requires up to 25% travel, cross-functional collaboration, and proactive account planning to increase ARR. You will leverage your SaaS enterprise-experience and CRM skills to lead proposals, negotiations, and forecasting for