Senior SaaS Account Manager—PIM/DAM/MDM

Inriver; Milton (MA); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

STD

LTD

Job summary

Inriver is seeking a Senior Account Manager in the United States to manage retention and growth of a customer portfolio. The role requires building relationships, driving ARR expansion, and ensuring satisfaction, with travel up to 25% for meetings and events.

The ideal candidate will bring 5–10 years in enterprise account management in SaaS, experience with strategic planning, and strong English communication skills. The role offers full-time employment with a comprehensive benefits package.

Qualifications

• 5–10 years of experience in enterprise account management or business development in a SaaS company.
• Experience with strategic account planning techniques.
• Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions.
• Experience using CRM to support account planning.
• Business English is a requirement.
• University/ College degree or equivalent is required.

Responsibilities

• Develop a trusted advisory relationship with customer stakeholders and partners at tactical and strategic level.
• Serve as point of contact for all matters and coordinate cross-functional teams to ensure success.
• Grow the committed ARR from existing customers.
• Retain existing business while identifying short- and long-term opportunities.
• Collaborate with Customer Success to maximize value of Inriver solutions.
• Provide updates on capabilities and align to use cases.
• Prepare proposals and presentations, lead negotiations, and facilitate complex decisions.
• Use account planning to forecast and set goals.

Skills

Enterprise account management

Strategic account planning

CRM systems

SaaS experience

Business English

Education

University degree

Tools

CRM software

Job description

Inriver is seeking a Senior Account Manager in the United States to manage retention and growth of a customer portfolio. The role requires building relationships, driving ARR expansion, and ensuring satisfaction, with travel up to 25% for meetings and events.

The ideal candidate will bring 5–10 years in enterprise account management in SaaS, experience with strategic planning, and strong English communication skills. The role offers full-time employment with a comprehensive benefits package.