Senior Key Account Lead — Remote Growth & Strategy

Affirm; Cleveland (OH); Remote; USD 205,000 - 306,000; Full time

Benefits offered by this job

100% premium health coverage for you/​

Monthly tech stipends

Generous time off & holidays

ESPP stock purchase plan

Job summary

Affirm is seeking a Key Account Manager to oversee a portfolio of strategic merchant accounts with a focus on growth and long-term revenue. You will lead cross-functional initiatives, negotiate complex contracts, and drive expansion opportunities to maximize GMV and product adoption.

The role is remote-first with regional flexibility, requiring 10–20% travel. Strong executive presence and top-tier communication are essential for success in this high-visibility position.

Qualifications

• Bachelor’s degree required; 7–10 years of B2B client-facing experience in a high-tech environment.
• Experience negotiating and closing large, complex commercial contracts for Fortune 100 companies.
• Strong written and verbal communication; ability to present compelling proposals.
• Experience leading cross-functional projects with high attention to detail.
• Ability to build and manage internal/external relationships and influence outcomes; executive presence.
• Analytical ability to review merchant performance and report program impact.
• Familiarity with retail, consumer finance offerings, integrated software solutions, and e-commerce preferred.
• Comfortable using Salesforce and BI tools.
• Travel 10%–20% of the time.

Responsibilities

• Act as SEM and team lead across omni-retail for best practices on managing complex accounts and relationships.
• Oversee a large portfolio of strategic accounts; drive revenue growth through negotiations and expansion opportunities.
• Lead and execute sophisticated account plans including financing optimizations and marketing strategies.
• Analyze partner performance and recommend programs to increase product adoption and visibility.
• Coordinate cross-functional teams across Product, Technical, Credit, Analytics, Marketing, and Risk.
• Manage customer health to ensure satisfaction and business results.
• Drive customer advocacy and address critical issues with development, product management, and support.

Skills

Relationship management

Negotiation

Cross-functional leadership

Executive presence

Analytical skills

Presentation skills

B2B client-facing experience

Travel readiness

Education

Bachelor’s degree

Tools

Salesforce

BI tools

Job description

Affirm is seeking a Key Account Manager to oversee a portfolio of strategic merchant accounts with a focus on growth and long-term revenue. You will lead cross-functional initiatives, negotiate complex contracts, and drive expansion opportunities to maximize GMV and product adoption.

The role is remote-first with regional flexibility, requiring 10–20% travel. Strong executive presence and top-tier communication are essential for success in this high-visibility position.