Remote-First Key Account Manager - Merchant Partnerships

Affirm; St. Louis (MO); Remote; USD 205,000 - 306,000; Full time

Job summary

Affirm is seeking a Senior Key Account Manager to lead strategic merchant partnerships with a focus on growth and long-term revenue. You will manage a portfolio of strategic accounts, drive cross-functional initiatives, and negotiate complex contracts to maximize GMV.

Remote-first with national reach, occasional in-person meetings, and a strong emphasis on analytical decision making, executive communication, and collaboration with Product, Marketing, and Risk teams.

Qualifications

• 7–10 years of B2B client-facing experience in a high-tech environment.
• Experience negotiating and closing large, complex commercial contracts for F100 companies.
• Strong written and verbal communication skills.
• Experience in leading cross-functional projects with high attention to detail.
• Ability to build and manage productive internal and external relationships and influence toward outcomes; executive presence.
• Excellent analytical abilities to review merchant performance and report on impact of programs.
• Knowledge of retail, consumer finance offerings, integrated software solutions, and e-commerce preferred.
• Comfortable using Salesforce and BI tools.
• Travel 10%–20% of the time.

Responsibilities

• Act as SEM and team lead across omni-retail for best practices on managing complex accounts and driving relationships.
• Oversee a large portfolio of key strategic accounts and develop strategic initiatives including contract negotiation, pricing and expansion to drive revenue.
• Lead and execute sophisticated account plans with financing optimizations and marketing strategies, often against ambitious timelines.
• Analyze partner performance and recommend programs to increase product adoption and expansion opportunities.
• Orchestrate cross-functional teams across Product, Technical, Credit, Analytics, Marketing, and Risk to execute partnership initiatives.
• Manage customer health to ensure satisfaction and business results.
• Drive customer advocacy and resolve critical issues by coordinating with development, product management, and support.

Skills

Relationship management

Program management

Executive presence

Cross-functional collaboration

Analytical skills

Strong communication

Negotiation

Sales forecasting

Education

Bachelor's degree

Tools

Salesforce

BI tools

Job description

Affirm is seeking a Senior Key Account Manager to lead strategic merchant partnerships with a focus on growth and long-term revenue. You will manage a portfolio of strategic accounts, drive cross-functional initiatives, and negotiate complex contracts to maximize GMV.

Remote-first with national reach, occasional in-person meetings, and a strong emphasis on analytical decision making, executive communication, and collaboration with Product, Marketing, and Risk teams.