Senior Key Account Leader — Remote, Equity & Growth

Affirm; Pittsburgh (Allegheny County); Remote; USD 205,000 - 306,000; Full time

Benefits offered by this job

Health coverage for you and dependents

Monthly tech and wellness stipends

Generous time off & holidays

Employee stock purchase plan (ESPP)

Job summary

Affirm is seeking a results-driven Key Account Manager to lead a portfolio of strategic merchant accounts. You will drive revenue growth, manage complex contracts, and align cross-functional teams across Product, Analytics, Marketing, and Risk to deliver value for partners and Affirm.

You’ll own high-visibility engagements, negotiate favorable terms, and champion programs that expand GMV with top-tier retailers.

Qualifications

• 7–10 years of B2B client-facing experience with demonstrated account growth.
• Experience negotiating and closing large, complex commercial contracts.
• Strong written and verbal communication with executive presence.
• Proven ability to lead cross-functional projects with attention to detail.
• Ability to build and manage internal/external relationships and influence outcomes.
• Excellent analytical abilities to assess merchant performance.
• Knowledge of retail, consumer finance, and e-commerce is preferred.
• Familiar with Salesforce and standard BI tools; willing to travel 10–20%.

Responsibilities

• Act as SEM and team lead across omni-retail for best practices on managing complex accounts.
• Oversee a large portfolio of key strategic accounts; drive strategic initiatives including negotiations.
• Lead and execute sophisticated account plans with financing optimizations and marketing tactics.
• Analyze partner performance and propose programs to grow product adoption and expansion.
• Coordinate cross-functional teams to execute partnership initiatives and drive results.
• Manage customer health to ensure satisfaction and business outcomes.
• Drive advocacy and resolve issues by collaborating with product, analytics, and risk teams.

Skills

Negotiation

Contract negotiation

Presentations

Cross-functional leadership

Communication

Analytics

Salesforce

BI tools

Travel readiness

Education

Bachelor's degree

Tools

Salesforce

BI tools

Job description

Affirm is seeking a results-driven Key Account Manager to lead a portfolio of strategic merchant accounts. You will drive revenue growth, manage complex contracts, and align cross-functional teams across Product, Analytics, Marketing, and Risk to deliver value for partners and Affirm.

You’ll own high-visibility engagements, negotiate favorable terms, and champion programs that expand GMV with top-tier retailers.