Strategic Key Account Leader – Remote

Affirm; Madison (WI); Remote; USD 205,000 - 306,000; Full time

Benefits offered by this job

Health coverage

Stipends for tech setup

Time off & holidays

Employee stock purchase plan

Job summary

Affirm is seeking a Key Account Manager to lead a portfolio of strategic merchants, driving growth and revenue through strong relationship management and program leadership.

You will coordinate across Product, Analytics, Marketing, Credit, and Risk, delivering ambitious account plans and influencing executives with data-driven insights. This remote-first role includes travel and a competitive OTE.

Qualifications

• Bachelor’s degree with 7-10 years of B2B client-facing experience in a high-tech environment.
• Experience negotiating and closing large, complex commercial contracts for F100 companies.
• Strong written and verbal communication skills, including compelling presentations.
• Experience in leading cross-functional projects with a high attention to detail.
• Ability to build and manage productive internal and external relationships and influence towards outcomes; outstanding executive presence
• Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders
• Knowledge of retail, consumer finance offerings, integrated software solutions, and e-commerce preferred
• Comfortable using Salesforce and standard BI tools
• Comfortable with travel 10% - 20% of the time

Responsibilities

• Act as SEM and team lead across omni-retail for best practices on managing complex accounts, driving outcomes and building relationships
• Oversee a large portfolio of key strategic accounts and drive strategic initiatives including complex contract negotiation, pricing and expansion opportunities to drive revenue and GMV
• Lead and execute sophisticated account plans including financing optimizations, executive relationship engagement, and marketing strategies
• Analyze partner performance and recommend programs to increase product adoption, visibility, and expansion opportunities
• Orchestrate cross-functional teams across Product, Technical, Credit, Analytics, Marketing, and Risk to execute partnership initiatives
• Manage customer health to ensure overall customer satisfaction and business results
• Drive customer advocacy and critical issues by collaborating with development, product management, and support teams to improve Affirm offering

Skills

B2B client-facing experience

Negotiation & contracts

Cross-functional leadership

Written & verbal communication

Analytical thinking

Travel 10-20%

Education

Bachelor’s degree

Tools

Salesforce

BI tools

Job description

Affirm is seeking a Key Account Manager to lead a portfolio of strategic merchants, driving growth and revenue through strong relationship management and program leadership.

You will coordinate across Product, Analytics, Marketing, Credit, and Risk, delivering ambitious account plans and influencing executives with data-driven insights. This remote-first role includes travel and a competitive OTE.